1. BVS Steering Committee Operation February 2004

2. Steering Committee Structure Six Sigma Steering Committee Six Sigma Steering Committee: Who…Client Sr. Leaders, HR & Fin. Champions, BU Presidents, SSA Senior Leaders Why… Communications Goal Setting & Strategic Alignment Organizational/Personnel Issues Project review, approval, monitoring & sign-off High Level Program Review (progress) Policies (R&R, rules of engagement, etc.) Reward & Recognition Major project reviews (>$10M) When…Monthly Steering Committee Ensures Alignment, Drives Results Finance ChampionHR Champion BU/Function Lead SSA (initially)

3. Six Sigma Steering Committee Six Sigma Steering Committee Nominations Certifications R&R Placement Issues Communications Nominations Certifications R&R Placement Issues Communications Human Resource Deployment Champ & BU Reps. Program to date summary Current Month performance YTD & FY Forecast Pipeline review Highlight Projects Program Performance Finance Champion BB/MBB Project Reviews (Proposed & Tollgate) BB/MBB Benefits Change Request Report to Sr. Mgt. Performance Projects HR Meets Monthly, after books closed Steering Committee Operations BU Champ.

4. Six Sigma Steering Committee Operations 1.Reviews/Approved Six Sigma Projects: New Project Proposals: Project Charter drafted by Project Champions Includes Proposed Scope, estimated cost, benefits, benefits measurement systems, resource requirements Steering Committee considers Scope Measurable Hard benefits Context -Appropriate for BU at this point in time Tollgate Reviews: 2.Project Amendments: Proposed Amendment drafted by BB & MBB, reviewed with Finance Champion Projections prepared for impact to program of proposed change Steering Committee Reviews proposed amendment & provides direction (accepted, cancel project, combine with other project, hold, etc.) 3.Addresses HR issues: BB & MBB Nominations BB & MBB Certification Reward & Recognition Program Placement issues (Client & SSA) – individuals that need to be moved out of Six Sigma program 4.Reviews Results - Program performance report prepared by Deployment Champion -Highlighted Individual projects -Pipeline review -Current Month performance -YTD & FY Forecast -Program to date summary -Results summarized, reported to Sr. Management

5. Dispute Resolution Benefits Measurement: –Project cycle reviews (D-M-A-I-C) –Benefits Measurement method for each project are approved at the time the project is initially approved for Define Phase and the Steering Committee signs off on benefits measurement & methods. –Changes to benefits measurements require Steering Committee review & approval. If Steering Committee can not reach agreement on a recommended/requested change, measurement method will remain unchanged (i.e. method approved at Define phase, or as subsequently approved by Steering Committee) Staffing: –Client will identify & communicate concerns about SSA provided Trainers & MBBs to SSA’s Program Executive –SSA will identify & communicate Client BB & MBB staff to Client Sr. Six Sigma Champion and the appropriate Business Unit Champion –In addition Client will provide feedback to SSA on all aspects of staffing (program staff, back-office, etc.) and SSA will provide feedback on Client staff including Champions, Business Leaders, etc. –If unable to resolve staffing disputes, each party has the right to insist on replacement of up to 10% of subject staff used in program to-date