1. Division of Building Safety Workload and Staffing Issues Associated Builders & Contractors Division of Building Safety January 14, 2014

2. Introduction  Recession hits in 2007  Reduced staff from 166 to 88 (Over 2 years)  Economy slowly rebounding  One-Stop Permitting success  Regulatory Streamlining Task Force  Build on customer service focus  Service demands creating workload issues in key areas

3. Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

4. Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

5. Single Family Residential Permits – Region (5-years) Permit History

6. Single Family Residential Permits Permit History Historical Average (10 years) 3,600 Permits Per Year

7. Multi Family Residential Permits Permit History Historical Average (10 years) 679 Permits Per Year

8. Commercial Building Permits Permit History Historical Average (10 years) 1,300 Permits per/year

9. Single Family Permit Valuation Permit History

10. Building Fund Revenue Permit History

11. Building Fund Revenue Permit History

12. Building Fund Revenue Permit History Staffing reduced during 2009-2010

13. Building Division Staffing Levels Demand for Services

14. Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

15. Number of Lobby Customers Demand for Services

16. Number of Building Customers Demand for Services

17. Building Safety Inspections Demand for Services

18. On-line Services Demand for Services

19.  Tracked permitting activity  Permitting activity up - staffing relatively flat  Management strategies to date:  Overtime  Casual Labor  Contract Labor

20. Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

21. Customer Expectations  One-Stop and Regulatory Streamlining Task Force brought “Customer Service” focus  Permitting System & Management tools  Customer Service Metrics – Wait times – Plan review turn-around time – Hold-over inspections

22. Average Customer Wait Times Customer Expectations

23. Commercial Plan Review – New Construction Customer Expectations

24. Commercial Plan Review - Alterations Customer Expectations

25. Carry-over Inspections Customer Expectations

26. Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

27. Key Program Area Needs  Permit Analysts (2 Positions) – Improved customer service in Lobby Customer sign-in and routing Application checklists / preliminary sufficiency Reduce customer frustrations and wait times Improve efficiency downstream

28. Key Program Area Needs  Senior Permit Analysts (2 Positions) – Fast Track Online Services 33% increase from prior year Direct additional customers to portal and provide training Support expanded services available later this year – Document Management Reduce high level of paper flow Improved records management during review and for public records Lead transition to paperless environment

29. Key Program Area Needs  Commercial Plan Reviewer (1 Position) – Plans review turnaround time and customer wait time exceed desired levels – Permitting activity increasing – Architectural reviews important Land development code Conditions of approval from DRC, PZC, BCC

30. Key Program Area Needs  Inspector (2 Positions) – Carry-over inspections increasing – Maximum reasonable load is 18 inspections Currently at 21-24 inspections per day – Building and Electrical – greatest need – Managing with overtime

31. Key Program Area Needs  Anticipated Fiscal Impact of Positions 2 Inspectors $120,000 2 Senior Permit Analysts $ 98,000 2 Permit Analysts $ 85,000 1 Plans Reviewer $ 60,000 7 Total positions$363,000  Division revenue stable and reserves healthy

32. Key Program Area Needs  Support and outreach – Home Builders Association – Regulatory Streamlining Task Force – Building Code Board of Adjustment & Appeals – Associated Builders & Contractors Presentation on January 20, 2014

33. Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

34. Summary  Economic recovery reflected in permitting activity and staff workload  Managing division operations taking on “customer service” focus  Proposed staffing plan addresses critical needs: – Lobby services – Plans review and inspections – Technology and document management  Budget amendment at January 28 BCC meeting

35. Division of Building Safety Workload and Staffing Issues Associated Builders & Contractors Division of Building Safety January 14, 2014