1. { Leading In Warren Ed Haller, Director Water Pollution Control November 5, 2015

2.  NEORSD vs City  Plant & Pump Station Conditions  Staff Communication, Training, Development  Communication Up & Out  EPA Relations  Refurbishment Project Approach  Last SSO Closure Plan  Improving Promotion Selection  Change Management  NPDES Permit Modification  Transparency, Resiliency, Mobility  Work Yourself Out of a Job Overview

3. NEORSD vs. City

4.  Many Challenges  Maintenance Issues/Inventory  Manual Operation  Plant Flow Monitoring  Screenings Everywhere  O/S Equipment – 50%  Pump Stations – 422 Plant & Pump Stations

5.  Manage by Walking Around  Delivered Class I Prep-Course (6)  Leader Meetings – Training/Discussion  Employee Meetings – Policies/Tardiness  Delegated 2 nd Class I Course Delivery (10)  Individual/Group Mentoring (2/3)  Cross Training (Plant/Biosolids/Lab/Sewer)  Look for unique, untapped strengths  Employees: The only appreciable asset Staff Communication, Training, and Development

6.  Mayor & Service Director: Reports, Email, Text  City Council Members: Take Initiative. Be Responsive.  Other Department Heads: Build Relations. Respond.  The Public: Be Sensitive & Responsive.  Neighborhood Association Groups. Communication Up & Out

7.  Strained History with Warren  Disinfection: Significant Non-Compliance  Reopened last SSO  Requested a Meeting (5 to 1)  Negotiating a Modified NPDES Permit  Help offered and appreciated EPA Relations

8.  Sought Staff Input  Sought External Input (9)  Documented the Needs  Refurbishment vs. Replacement  Three Phases  RFQ Process  The Winner The Refurbishment Project

9.  Flooding Downtown Buildings  Reopened Last SSO, Meter Installed  Downtown Study by AECOM  Options: Green, Rehab, Storage (2)  Surcharged Sanitary throughout Warren  Some Rehab planned  Need a Comprehensive Sewer Study  EPA Reply Pending Last SSO Closure Plan

10.  The old way  Interviews  Assessments  Decision Process  Post Interview Feedback Improving Promotions

11. Change Management

12.  18 Months before Renewal  SWPPP Required (6 months)  SSO Closure Plan Required  Mandated Disinfection Upgrade (3 months)  New Barium Limits  New Cyanide Test Required  Streamlining Compliance NPDES Permit Modification

13.  Ask lots of Questions, Learn  Apologize When Needed  Thank People Often  Respond Promptly and Thoroughly  Learn from Setbacks  Get out and LISTEN as much as possible Transparency, Resiliency, & Mobility

14.  Look down the road 1, 5, 10, 20 years  How long will YOU be there?  Explore employee potential & interest  WEFTEC-5  One Sign of A Great Leader: Smooth Transition AFTER Departure Work Yourself Out of a Job

15. Questions?