1. Listening Skills Chapter 4

2. New Terms Passive listener - _______________________ also called a lazy listener. _____ ______- guiding the speaker to a common goal. An automatic response to our senses from our nervous system is ________. _________- the space between how fast the speaker talks and how fast we can listen. __________ - repeating a message in your own words.

3. Facts about listening… We remember only about ___% of what we hear. Listening is a learned ______, not a natural reaction. We listen ___ times faster than people speak.

4. Four Ways to Listen _______________- when we listen for enjoyment, the most ____ listening style. Singling out one sound from a group is also called ______________. The most complex listening style is called _______________ and it is when you listen without judgment. The most difficult listening style is used when we examine things very closely. _________ is used when we want to make up our minds about something.

5. Roadblocks to Good Listening Most people would rather speak than listen but here are some ‘sins’ to avoid when trying to be a good listener. 1. __________________________ 2. __________________________ 3. __________________________ 4. __________________________ 5. __________________________ 6. __________________________ 7. __________________________

6. Tips for eliminating filters that distort – even if we do listen to the message it may get filtered improperly… 1.Refrain from ______________ 2.Focus your ___________ on the message. 3.Find common ground/areas ____________. 4.Keep an _____________. 5.Be patient. 6.Pay close attention to ________ 7.____________________ in the speaker’s position.

7. Rhetorical Devices __________________ - When some one says that you should agree with them because other famous people do. Comparing dissimilar issues, people or things is called a ________ __________. Everyone is doing it - _______ __ ___ __________. Some one who gives only one side of the story is said to be ________ ________ _________. Giving someone a negative label or “mudslinging” is __________ __________

8. Strategies for Listening EARS E-for ________. Think ahead of the speaker. A-for ________. Consider carefully what’s being said; look at it from several angles. R-for ________. Take advantage of your spare listening time to review. S-for ________. Be alert for hidden meanings.

9. Other helpful tips A good listener will….. ___________ ___________ - this includes reacting to the persons message nonverbally. Ask for ______________ - especially if you don’t understand an experience they are describing or terminology. _____________ the message – repeat the message back in your own words. Summarize ____ __________ - restate the central idea of the message. Put it down on paper!!! Be prepared to take notes for important meetings or discussions. Don’t try to write _________ – just the most important parts.