1. Unit 2 – Business Operations Chapter 7 Manager As Leader
General Business
Unit 2 – Business Operations
Chapter 7
Manager As Leader

2. Text Book Pg. 86 Pg. 87 Computer Solutions for Disabilities
Focus on Real Life

3. Leadership
Ability to influence individuals & groups to accomplish important goals
People may be the most important resource
Expensive to hire, train & pay
Usually highest expense for company

4. Human Relations Way people get along with each other
Manager is effective if:
Get employees to work together
Goals of company accomplished

5. Leadership Characteristics
Understanding
Initiative
Dependability
Judgment
Objectivity
Confidence
Stability
Cooperation
Honesty
Courage
Communications
Intelligence
Class list leadership characteristics on their own (5 min)

6. Managers & Leaders Must work well with people
More than ½ time spent interacting
Employees, customers, other business people & managers
Human relation skills determine success

7. Manager Skills Self understanding Understanding others Communications
Team building

8. Self Understanding Understand own strengths & weaknesses
How you make decisions
How you get along with others
Can’t be unfair or unpredictable

9. Understanding Others Notice similarities of people Know each persons:
Rather than focus on differences
Know each persons:
Strengths & weaknesses
Skills & abilities

10. Communications Understandable words Meaningful to receiver Specific
Good listener
Respectful

11. Communications Formal Informal Established & approved by company
Letters, memos, s
Informal
Common, but unofficial
Chatting at lunch

12. Communications Internal External Managers, employees, work groups
Employees to customers
Company to suppliers
Company to company

13. Communications Vertical Horizontal Up or down in company
Manager to employee
Horizontal
Across same level
Manager to manager

14. Communications Oral Written Body Language Word of mouth
Letters, memos, reports, s
Body Language
Shows interest or locks out another

15. Team Building Help employees get along Identify problems
Understand each other
Understand responsibilities
Combine skills
Identify problems
Solve quickly

16. Job Satisfaction Skills used Interesting jobs Income & benefits
Manager who supports
Manager who problem solves

17. Job Dissatisfaction Boring job Poor working conditions
Doesn’t use skills or fulfill
Poor working conditions
Ineffective communication
Lack of positive recognition

18. Class Work
CW 7-1
Groups of 2-3
Check if done
Review in class

19. Influencing People Position Influence Reward Influence
Expert Influence
Identity Influence

20. Position Influence
Ability to get others to accomplish tasks due to position held
Influences pay raises, promotions, job rating

21. Reward Influence Ability to give or withhold rewards
Money, recognition, praise (good)
Forced overtime, criticizing (bad)

22. Expert Influence Special expertise or knowledge
Manager who is/was top salesperson
New salesperson looks up to manager

23. Identity Influence Personal trust & respect
Well liked, looks out for groups best interest

24. Work Book
Pg. 34
Applying Information Skills

25. Best Manager Develops expert & identity influence skills
Employees will do minimal work if:
Manager uses position & reward only
Employees don’t trust or like manager

26. Formal/Informal Influence
Elected official
Manager
Informal
Self appointed leader
Well liked employee

27. Leadership Style Way manager treats & directs employees
Based on urgency
Confidence in employees

28. Tactical Management Manager is directive & controlling Makes decision
Closely watches employees
Used in crisis – deadline approaching
New employees
Lack of experience in group

29. Strategic Management Leadership style where managers: Less directive
Involve employees in decision making
Seek employee advice
Trust employees to do job

30. When to Use… Tactical Strategic Part time employees
Un motivated employees
Time pressure
New task w/ inexperienced workers
Employees don’t what decision making resp.
Strategic
Skilled/experienced employees
Routine work
Employees enjoy work
Improve group relationships
Employees want responsibility

31. Mixed Management Combined use of: Tactical management
Strategic management
Depending on employee/situation

32. Labor Union Early 20th century
Employers treated employees poorly
Employees banded together to form labor unions
Negotiated wages, benefits & working conditions

35. Labor Unions Effective because they represent large #’s of employees
Popularity peaked in 40’s & 50’s
More than 33% labor force belonged
Less than 15% belong today

36. Labor Unions Strong union memberships: Police & firefighters
Government employees
Transportation
Construction

37. Labor Unions Resolve conflicts between employees & management
Collective bargaining
Agreement reached
Written labor contract signed
Federal & state laws regulate relationship

38. Movie Time
Norma Rae
CW 7-2

39. Book Time Pg. 94 Ethical Perspectives Bribery & Gift Giving
Answer 2 ?’s
Review in class

40. Quiz
Quiz 7-1

41. Book Time
Pg. 99
Global Navigator
International Trade Intermediaries

42. Work Book Study Guide – pgs. 31-32 Groups 2-3 Turn in one S.G.
Review in class

43. The End
Chapter 7