2. OPERATIONS MANAGEMENT STRATEGY 1. PRODUCT CHOICE 2. PROCESS CHOICE 3. FACILITIES CHOICE 4. QUALITY CHOICE

3. Operations managers need to make decisions about the types of technologies to be used, the flow of the production processes and the overall capacity of the production process  Process Technologies  The technology used to transform inputs into goods and services

4.  The search for improvements and innovations in process technology with the view of making new products  Define the following terms (p. 249) a) CAD b) CAM c) FMS d) EDI e) CIM

5. Process Flow involves developing detailed specifications of the physical facilities as well as human skills and effort required to produce the desired volume ▪ Read p. 250 and answer Q 1 p. 251

6. Capacity is the amount the organisation can produce under normal circumstances Operations Managers, no matter what the industry will always look to improve their businesses capacity