1. Tools to Achieve Performance Excellence

2. INTERRELATIONSHIP DIGRAPH PEN Fall Conference, November 12, 2013 Karen Copp, Hennepin County

3. Concept Used to determine which issues should be worked on first and how success will be measured Graphically maps the cause and effect links among items generated Encourages teams to think in multiple directions (not just linearly) Key issues emerge naturally Systematically surfaces assumptions and reasons for disagreement Allows team to identify root cause(s) when credible data doesn’t exist

4. Steps

5. Town of Andover, MA Example DRIVER: If the focus on the citizen as a customer becomes the core of the town’s vision then everything else will be advanced OUTCOME: It puts the preservation of nature in the town as a key indicator of the vision working

6. Learning Activity

7. Tips and Tricks Avoid rushing through the process Don’t choose more than 2-3 key factors to pursue further Pay attention to the collective experience and intuition of the group TRUST THE PROCESS

8. Reflection

10. Affinity Diagram

11. Cause and Effect (C/E) Diagram

12. Tree Diagram

13. Questions?