2. Conflict Resolution Work Based Learning

3. Break the Ice Telling your story In a group of 3-4 people, one person will share their most embarrassing moment with the rest of the group.

4. What did you notice?  Were the stories accurate?  What was the main point?  What was the tone of the story? Sad, funny, scared.

5. Conflict  Opposition  a clash of opposing ideas  disagreement  fight or battle  contention, hostility  What other names can you think of?

6. Cause of Conflict  opposing viewpoints or opinions  emotions  Selfishness  miscommunication or misunderstandings  assumptions

8. Strategies to Get Past Differences (Perceptions)  Avoid Assumptions  Valid the others view  Listen  Problem Solving Skills  Tell Your Story

9. Strategies to Resolve Conflicts  Assume you do not have all the answers.  Ask questions to understand the other person(s).  Be prepared to compromise or make a deal.  Postpone.  Enforce.  Compromise.  Explore.

10. Reflection How many conflicts have you had in the past two weeks? What could you do differently to have more healthy conflict?