1. Managing Student Workers
Workshop Facilitator: Candice Stadler
WVASPA & TRiO Joint Fall Conference – Parkerburg, WV

2. Who’s here? INTRODUCE YOUR SELF!

3. Student On Campus Work Experience is…
hands on experience
professional development for the student
experiential learning
leadership training

4. Meet the Millennials (born 1980-2000)
Most tech savvy of all generations
Social networking experts
“Me” generation
Connected to family
Comfortable in working as a group or team
Look for feedback frequently - almost daily
Desires flexibility in scheduling & work

5. So you want to hire a student worker?
Steps to Get Started
Develop a job description
Identify key job tasks, duties and qualifications.
Create interview questions
Develop an orientation/training

6. Example Job Description
Include:
Position summary
Duties
Qualifications
Compensation
Steps to apply

7. Hiring Practices Interview & Select Candidates
Set orientation and/or training dates
Select an “official” start date
Communicate any “deal breakers” during the interview.
Have they worked on campus before?
Complete Hiring Paperwork with Human Resources
Create personnel file—just like you would for any supervisee
Go over confidentiality statements and responsible computer usage statements

8. Orientation/Training
Introduce student employee to key individuals that they will be working with
Give a tour of the office
Develop a training plan checklist that includes the knowledge and skills needed for the job
Discuss on-the-job basics
Example: If student is expected to use copy machine, you must show them how to use it.
Set Clear Expectations
Provide an overview of the mission of the University, your department, and their position

9. Orientation/Training
General office knowledge and skills.
Phone system
Sending and receiving campus mail
Office equipment
Cash handling procedures (if appropriate)
Job specific knowledge and skills.
Customer service skills.
Managing conflict and communication skills.
Differentiate between work relationships and friendships.

10. Tell, Show, Do, Review
Approach to train processes, procedures, or tasks
TELL them what they will be doing and why
SHOW them how to do it
Have them DO the work under supervision
Have them REVIEW to prove they can do it

11. Expectations of Employment
Absences
Flexibility in scheduling
Dress
Electronic communication
Phone etiquette

12. Scheduling Address scheduling challenges immediately
Class schedules
Last minute schedule changes due to clubs, athletics, class assignments, etc.
Unavailability to work during breaks
Desire to work additional hours
Identify when you can be flexible
In most cases it’s best to have a specific agreement about when the student will be working.
Example: “Monday, Wednesday and Friday afternoons from 1:00-4:00” is much more effective than “approximately nine hours per week.”

13. Conduct Performance Evaluations
Use this opportunity to provide formal feedback to the student.
Customize the evaluation to the job
Give more positive than negative
Allow time to read & review

14. Coaching for Improvement
Review standards and expectations of the job.
Give clear examples of unacceptable performance.
Utilize effective communication skills (i.e. be clear and concise).
Make a plan to correct the problem.
Monitor the problem and performance.

15. Case Study Exercise

16. Our Role in College Student Career Readiness
The National Association of Colleges and Employers (NACE) defines career readiness as:
“ Career readiness is the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace.”

17. Career Readiness Competencies
Critical Thinking/Problem Solving
Oral/Written Communication
Teamwork/Collaboration
Information Technology Application
Leadership
Professionalism/Work Ethic
Career Management

18. Tips Get to know them personally.
Set clear expectations from the beginning.
Take the time to give them projects with meaning.
Give them professional development opportunities.
Help the student translate the skills they have learned into marketable skills for the resume.

19. References
National Association of Colleges and Employers. (2015). Career Readiness Defined. Retrieved from University of Minnesota. (2010). Tips for Selecting and Supervising Student Employees. Retrieved from _ pdf

20. Connect with me!
Candice Stadler Linkedin: