2. 1. Gender: male 2. Age:31-35 3. Highest degree: Institute 4. Current company: Tainan Hotel 5. Location:1 Cheng Gong Road, Tainan 6. Job title: Attendant 7. Job duties: Check in/Introduce the sightseeing spot and the hotel information 8. Years of working:3 years and 2 months

3. Q:Do you need to use English to commutate at work? How important is it for you to use English to communicate? A:Yes,I always use formal and appropriate English to communicate with foreign customers. Thus I totally agree English is vital to my work.

4. Q:With what media and on what occasion do you use English to commutate (phone, conference, email, or face-to face enquiry)? What are the purposes of the communication (books, greeting, answering enquiries, or introduction)? A:I use telephone 、 E-mail 、 have a meeting face-to-face to book 、 consult and answer customer’s problems.

5. Q:What language communication problems do you have? What strategies and resources do you use to solve the problems? A:Not fit to particular English tune 、 customers or colleague’s pronunciation is incorrect and different kinds of culture 、 habit 、 English logic are my English communication problem.Therefore I solve this problem via body language 、 writing what I’m talk about or alter another way to explain.

6. Q:What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems? A: Different country have different idiom.To solve this problem,I’ll exhibit the picture or use some translate tool.

7. Q:How do you think about the problem solving experience? How important is it for you? A:Encounter this situation, I train to communicate with them rationally.I think service industry must meet this kind of problem,so each time for me it’s a chance to learn.

8. Q:How do you improve your language and cultural competence? A:Read English newspaper 、 watch foreign movie and learn exotic culture information.

9. Q:What help do you think the government, the society or the company should provide to help workers improve their English competence? A: Entire English environment to learn 、 provide some English courses for us.

10. Q:What suggestion do you have for school English education? A:Enhance student’s listening 、 teach them about different culture’s knowledge also help them to get variety of English certification.

11. 1. 書籍 : 常識的世界地圖 2. 採訪對象 : 台南大飯店服務人員