1. Web Managers Academy Frank Cervone, Ph.D. Vice Chancellor for Information Services Purdue University Calumet Computers in Libraries March 29, 2009

2. Describes the redesign clearly o Provides the justification to proceed o Estimates the financial impact o Comprehensive, yet easy to understand Components o Critical organizational issues  Related to goals and objectives from strategic plan o Critical success factors  Stated as outcomes of objectives o Case for action  How this supports the mission statement

3. Set up a redesign review committee o Most organizations use a redesign review committee to evaluate requests o Many smaller organizations rely on one person instead of a committee  Not a good idea o The mission of the group is to evaluate the feasibility of requests and set priorities

5. Services o How will the project result in better services?  How will the results be measured? Costs o Will the proposed redesign reduce costs? Where? When? How? How much? Time and Resources o How long will the redesign take? o What is the anticipated lifespan? o What resources will be required?  Financial, human, and technical resources Discretionary vs. Nondiscretionary Issues

6. Who are stakeholders? o Anyone with a vested interest in the redesign project Who are the key stakeholders? o Those people who actually prevent or help deliver a successful outcome for the redesign What are the most common success criteria for stakeholders? o Marketing, training, and changes to working practices

7. Employees Senior management Customers Suppliers Neighbors Resource providers Government Opinion leaders

8. Active opposition Passive opposition No commitment Passive support Active support

9. Ignorance Awareness o newsletters, memos, briefing papers Understanding o discussions, team meetings, roadshows Support o consultation, debate, feedback Involvement o early incorporation, compromise, share confidences, collective problem-solving Commitment

10. 1 – must not be taken for granted 2 – this support is vulnerable and could be lost 3- commitment needs to be increased if possible 4 –it may never be possible to move them to support the project; neutralize them