2. Chapter 3

3. Ch3 Hotel Facilities Learning Objectives Know all kinds of hotel facilities Offer information about hotel facilities Know a variety of products a gift shop sells Practice useful skills for selling products 1 1 2 2 3 3 4 4

4. Ch3 Hotel Facilities Asking About Hotel Facilities

5. Ch3 Hotel Facilities Clerk : Good afternoon, Holiday Hotel. This is Helen speaking. How may I help you? Guest : Good afternoon. I have some questions about your hotel facilities. Does your hotel have a meeting room with a projector and Internet services? We need to have a video conference with our clients. Clerk : Yes, we do. The meeting room is well-equipped. It has a projector, a huge screen and a computer. The computer is hooked up to the Internet. Or, you can bring your own laptops and use our wireless Internet services. A A B B

6. Ch3 Hotel Facilities Guest : How much does it cost to book it for a day? Clerk : It costs NT$5000. Guest : I see. Thanks. Clerk : Would you like to know about the other facilities in our hotel? Guest : Sure. What else do you have? Clerk : We have an excellent indoor swimming pool. There are some Jacuzzi bathtubs next to the pool as well. Guest : Sounds great. When does it open? Clerk : It opens at six in the morning. A A B B

7. Ch3 Hotel Facilities Guest : Great. What about saunas and steam rooms? Clerk : The saunas are operational, but the steam rooms are currently under maintenance. Guest : OK. Anything else? Clerk : Oh, yes. We also have tennis courts, a coffee shop and a great Italian restaurant. As for entertainment, there are a night club and a lounge where you can enjoy karaoke or video games with your colleagues. Guest : Sounds wonderful. Thank you for your information. Clerk : My pleasure. Thank you for calling. A A B B

8. Ch3 Hotel Facilities Vocabulary 1. facilities n. rooms, equipment, or services that are provided for a particular purpose The theme park has a variety of recreational facilities, such as a roller coaster, a haunted house and a dodgem. 2. projector n. a piece of equipment that makes a film appear on a screen or a flat surface Every class in this school has a projector for power point presentations. A A B B

9. Ch3 Hotel Facilities 3. equip v. to provide a person, group, building etc. with the things that are needed for a particular kind of activity or work This hotel is well-equipped. It has a swimming pool, a fitness center, a tennis court, a business center, a movie theatre and nearly everything you can imagine.  equipment n. all the special tools, machines, clothes etc. that you need for a particular activity A A B B

10. Ch3 Hotel Facilities 4. operational adj. working and ready to be used The hotel is still being constructed. It won’t be operational until November.  operation n. the work or activities done by a business, organization etc., or the process of doing this work A A B B

11. Ch3 Hotel Facilities Idioms & Phrases 1. video conference a type of meeting that allows you to easily see, hear, and chat with people all over the world through a web page The company had a video conference with its clients in the US. With excellent web cams, two parties were able to see each other clearly on the screen. 2. be hooked up to to be connected to A high percentage of the nation’s households and companies are hooked up to the Internet. The Internet services are nearly everywhere. A A B B

12. Ch3 Hotel Facilities 3. under maintenance in the process of being repaired and maintained The air-conditioner is under maintenance. We still have to struggle with the hot weather for a while.  maintenance n. the act of keeping something in good condition by checking or repairing it regularly A A B B

13. Ch3 Hotel Facilities Grammar Corner 1. with … having, possessing, or showing a particular thing, quality or feeling ① This is a fine hotel with everything you need. ② The hotel has a fitness center with sauna, steam rooms and Jacuzzi bathtubs. ③ The room has a coffeemaker with a few coffee bags beside it. A A B B

14. Ch3 Hotel Facilities 2. where S + V … ① We have a fitness center where you can exercise and relax yourself. ② On the second floor, there is meeting room where you can have a conference with your clients. ③ We have an excellent Italian restaurant where you may enjoy the best Italian food in Taiwan. A A B B

15. Ch3 Hotel Facilities Buying Tea in a Gift Shop

16. Ch3 Hotel Facilities Shop assistant : Good afternoon, sir. What can I do for you? Guest : I’m looking for some tea for my friend. What do you have here? Shop assistant : We have three different kinds of tea: Oolong, black tea, and jasmine tea. Guest : What do you recommend? Shop assistant : I personally recommend Oolong tea. Though the taste is a bit strong, it is very refreshing and helps remove your tiredness. And most important of all, it possesses a weight-reducing effect. That’s why it is our most popular item. A A B B

17. Ch3 Hotel Facilities Guest : Excellent. My friend has been trying to shake off a few pounds. I think Oolong tea might also do the trick. I’ll take one. Shop assistant : All right. Would you like to choose another one? Now we have a special sale. You can enjoy a 30% discount for buying two bags of tea. Guest : Sure. But I want a different one. Any suggestions? Shop assistant : How about jasmine tea? It has a wonderful fragrance. It’s our number two tea product. Guest : All right. I’ll take both of them. A A B B

18. Ch3 Hotel Facilities Shop assistant : OK, so that’s one bag of Oolong tea and one bag of jasmine tea. Guest : That’s right. Shop assistant : How would you like to pay? By cash or by credit card? Guest : By cash, please. Shop assistant : No problem. And would you like me to wrap it up for you as a present? Guest : Sure, thanks. Shop assistant : All right. Your total comes to NT$920. Guest : Here you go. A A B B

19. Ch3 Hotel Facilities Shop assistant : And here is your change. Guest : Thanks. It’s nice to have such a kind shop assistant as you. Shop assistant : It’s my pleasure. Thank you very much, sir, and have a nice day. A A B B

20. Ch3 Hotel Facilities Vocabulary 1.personally adv. used to emphasize that you are only giving your own opinion about something Personally, I don’t agree with what you said. 2. remove v. to get rid of something Tony is used to taking a hot bath after work. It helps remove all his stress away. 3. tiredness n. a feeling that makes you want to sleep or rest Having a good night's sleep is considered the best way to get rid of tiredness. A A B B

21. Ch3 Hotel Facilities 4. possess v. to own or to have something This herb possesses a healing effect. Thus, doctors use it to treat illnesses. 5. weight-reducing adj. weight-cutting Weight-reducing diets are getting popular as people nowadays are obsessed with the image of a slim figure. 6. fragrance n. a pleasant smell The fragrance of red roses gives out a sense of romance. A A B B

22. Ch3 Hotel Facilities Idioms & Phrases 1.shop assistant a person who helps or supports somebody in the shop  assistant n. a person who assists or gives aid and support 2. shake off to get rid of During the cold winter days, it seems hard to shake off the cold no matter how many pills I have taken. A A B B

23. Ch3 Hotel Facilities 3. do the trick to work; to be effective A: It was freezing out there. Is there anything that can warm me up? B: A bowl of hot chicken soup might do the trick. 4. wrap sth. up to wind or fold cloth, paper etc. around something Please wrap it up. This is a birthday present for my girlfriend. A A B B

24. Ch3 Hotel Facilities Grammar Corner Though/ Although S + V ⋯, S + V ⋯ = S + V ⋯, but S + V ⋯ Though David is ugly, a lot of girls love him. David is ugly, but a lot of girls love him. A A B B