1. 1.02 Strategies that can improve communication 1.02 Strategies that can improve communication

2. Communication Strategies - Personal -  Use appropriate terms that patients can understand  Recognize influences and barriers to overcome them  Control behavior 1.02 Understand effective communication2

3. Communication Strategies - Physical - Hearing Impairment  Speak clearly  Look at the person talking  Use hearing devices  Eliminate unnecessary sounds  Go to a quiet area 1.02 Understand effective communication3

4. Communication Strategies - Physical - Visual Impairment  Use large print documents  Use tactile cues 1.02 Understand effective communication4

5.   Have students participate in the Trust Walk. Divide the class into pairs. Once the activity begins, instruct students that one member of the pair will be mute and the other blind. Use a blindfold on one member of the pair.   In the activity, the non-speaking partner will lead the blind partner around the school. It is preferred that the teacher lead the entire class in a line of pairs. The blind student should put his/her hands the shoulder of the mute partner who is doing the leading.   The teacher will lead the group around the school, going over obstacles, in and out of the school, etc. The leading (mute) student cannot speak, and must use non-verbal behavior to communicate directions to his/her partner. On the way back to the classroom, partners should switch roles.

6. Trust Walk   Need a face mask-write your name in ink or with a marker   Choose a partner   (one of you) Use the mask to cover your eyes   One be the guide.   Form a line and follow me!

7. From text DHO   Read and record…   Page 261~Define cultural and ethnic beliefs   Page 262~ how do you determine the dominate language?   Page 264~ One fact each about eye contact, gestures, and health care beliefs   Choose 2 cultures: record 2 facts   Choose 2 religions: record 2 facts

8. Communication Strategies - Cultural - Language  Secure an interpreter  Speak slowly  Use gestures  Use pictures  Avoid slang and local phrases 1.02 Understand effective communication8

9. Communication Strategies - Cultural - Religion  Know the practices of others  Be respectful of the practices of others 1.02 Understand effective communication9

10. Communication Strategies - Cultural - Diversity  Includes Eye Contact, Gestures, and Body Language  Can be interpreted as sign of hostility and disrespect in some cultures  Sign of listening and sincerity  Vary depending on cultural beliefs 1.02 Understand effective communication10

11. Communication Strategies - Environmental -  Accessible patient care areas  Calm, quiet environment  Private area 1.02 Understand effective communication11