1. Care Team Ministry Training Carolina Care Team Trainers Serving together… a team approach to caring a team approach to caring

2. Welcome to Carolina Care Team Ministry Training! Provided by: Carolina Care Team Trainers Carolina Care Team Trainers Host sponsors: First Presbyterian Church April 26, 2014

3. Convening Deborah Clark Chris Kneisley Parker Sparrow Erica Belton We pray that you have a meaningful educational experience today.

4. The Six C’s of Care Teams Caring Centering Connecting Coordinating Compassion Communication

5. Caring Caring enough to Share Parker Sparrow

6. Caring Four Types of People: 1. Those who ARE caregivers, 2. Those who HAVE BEEN caregivers, 3. Those who WILL BE caregivers, and 4. Those who WILL NEED caregivers.

7. Types of Caregivers Informal / Lay / Family Formal / Professional Volunteer (formal or informal) Dual

8. Elements of Caring KnowledgePatienceHonestyTrustHumilityHopeCourage

9. Stages of Grief DenialAngerBargainingDepressionAcceptance

10. Feel What You Feel When You’re Feeling It. Caring

11. Love anything and your heart will be wrung and possibly broken. If you want to make sure of keeping it intact you must give it to no one, not even an animal. Wrap it carefully round with hobbies and little luxuries; avoid all entanglements. Lock it up safe in the casket or coffin of your selfishness. But in that casket-safe, dark, motionless, airless-it will change. It will not be broken; it will become unbreakable, impenetrable, irredeemable. The Four Loves by C.S. Lewis

12. Centering Sharing the Care is for Everybody Erica Belton

13. Quote: Andrew Murray’s The Secret of Adoration: Take time. Give God time to reveal Himself to you. Give yourself time to be silent and quiet before Him, waiting to receive, through the Spirit, the assurance of His presence with you, His power working in you. Take time to read His word as in His presence, that from it you may know what He asks of you and what He promises you. Let the Word create around you, create within you a holy atmosphere, a holy heavenly light, in which your soul will be refreshed and strengthened for the work of daily life. Found Faithful by Elizabeth R. Skoglund p. 39

14. Connecting Linking the Care Team and the Friend Chris Kneisley

15. Connecting Basics of a Care Team Model Important Care Team Definitions Is a Care Team Right for Me? Care Team Friend Agreement Form Friend Assessment/Referral Form

16. Connecting Basics of the Care Team Model *page 7 What is a Care Team? Why are Care Teams needed? What does a Care Team do? How is a Care Team supported? Who can form Care Teams? What are different ways to organize a Care Team? Can Care Teams work with other ministries?

17. Connecting: Care Team Definitions *pages 9-10 Care Team Care Team Friend Care Team Orientation/Training Care Team Leader Care Team Coach Care Team Friend Agreement Care Team Meeting Duties/Gifts of a Care Team Time and Task Calendar Care Team Member Information Sheet Care Team Member Covenant

18. Connecting: Is a Care Team Right for Me? *p.11-13 What is a Care Team? What does a Care Team do? What kind of training does a Care Team receive? Who supports the team? What about confidentiality? How do I access the team? What is the cost? What are the boundaries? How can I help my team? What if it doesn’t work?

19. Connecting: Care Team Agreement Form I have read the document I understand what a Care Team does I understand what a Care Team cannot do I will be clear and honest with my team I give my permission Signature *see page 14

20. Connecting: Friend Assessment / Referral Form Care Team Friend data Caregiver information Other information Needs of the Friend *see page 15

21. Coordinating Working together to Share the Care Chris Kneisley

22. Advantages of a Care Team Approach Time flexibility for volunteers Built-in support system Variety of skills are available Proven model *see page 17

23. Organizing the Team’s Work What is the Care Team meeting? What is the purpose of the meeting? 1.Communicate 2.Educate 3.Coordinate *see pages 18-20

24. Sample Time and Task Calendar *see page 21

25. Time and Task Calendar *see page 22

26. Care Team Leader Job Description *see page 23 General Responsibilities: 1. Promote good communication between the Care Team and Friend 2. Organize and facilitate Care Team meetings 3. Coordinate the work of the Care Team 4. Seek input and assistance from Coach and other resources as needed

27. Care Team Member Information Sheet *see page 25

28. Care Team Member Covenant *see page 26

29. Top Ten Characteristics of a Healthy Care Team *page 24 1. Guilt-free service & compassion. 2. An openness to learning. 3. Problems are addressed as they arise. 4. Boundaries & limits are set. 5. Lone rangers need not apply! 6. An open door. 7. No secrets. 8. Meet & get on with it. 9. Trained & ready. 10. Meaningful work is discovered.

30. Compassion Christ in the Heart Debbie Clark

31. Compassion is… a sense of shared suffering combined with a desire to alleviate or reduce such suffering showing special kindness to those who suffer essentially empathy seeking to aid those in need Compassionate acts: –take into account the suffering of others –attempt to alleviate that suffering as if it were one’s own

32. "Not only do we know God by Jesus Christ alone, but we know ourselves only by Jesus Christ. We know life and death only through Jesus Christ. Apart from Jesus Christ, we do not know what is our life, nor our death, nor God, nor ourselves." Pascal

33. Communication Essentials of a Great Care Team! Debbie Clark Parker Sparrow

34. Communicate… 1. Communicate honestly and only with Care Team Members and Care Team Friend (NO SECRETS!) 2. All conversations are confidential! 3. Expectations of all Team Members: –Attend care team orientation –Be committed to a team concept –Keep information confidential –Avoid direct financial involvement –Avoid direct medical care

35. Communicate… 4. Questions you have as you prepare to serve on a team 5. Boundaries and set limits as a team 6. Feelings you are experiencing (excited, confused, overwhelmed) 7. What you bring to a team (your gifts, passions, time, experiences) 8. Problems to be addressed as they arise

36. Tips for Visiting the Sick  Be There  Know the Power of Touch  Listen  You Don’t Need the Right Answer  Validate the Friend’s Emotions *see pages 29-30  Don’t be Afraid of Tears  Try to be Compassionate  Monitor What You Say  Keep Visit Brief  Be Yourself

37. Common Pitfalls to Avoid Common Pitfalls to Avoid 1. Team members not wanting to go through training. 2. <75% attendance at monthly team meetings. 3. The Care Team Friend is left out of the planning. 4. Everyone thinking that they know what is best. 5. Everyone comparing what they are doing to what others are doing. 6. No one knows what other care teams members are doing. 7. Care Team Leader does most of the care giving instead of coordinating. *see page 31

38. Situations And Group Talk

39. A Closing Note from your trainers… Training not to prepare you as care team trainers or to conduct trainings To receive training: Support Team Network at Project Compassion http://www.project-compassion.org/http://www.project-compassion.org/ http://www.project-compassion.org/ http://www.project-compassion.org/www.supportteams.org

40. Patrick’s Breastplate I bind unto myself today The power of God to hold and lead, Christ be with me, Christ before me, Christ behind me, Christ deep within me, Christ below me, Christ above me, Christ at my right hand, Christ at my left hand, Christ as I lie down, Christ as I arise, Christ as I stand, Christ in the heart of everyone who thinks of me, Christ in the mouth of everyone who speaks to me, Christ in every eye that sees me, Christ in every ear that hears me. Amen Amen