1. Creating a Resource Sharing Framework @ UOW Liz Baker – Manager, Resources Anne Brown – Team Leader, Resource Sharing

2. DOCUMENT DELIVERY ?

3. Part 1 – Strategy and Vision

4. Drivers for change in Resource Sharing UOW’s growth agenda Limited budget Space Sharing our collection

5. Document Delivery System Requirements Web based Hosted support Automated and unmediated requests ISO ILL compliant Interoperable Scalable FTP facility 24 x 7 access Statistics

6. Relais LADDOCLC Rapid ILL Article Reach BONUS + Subito Clients Relais integration with other systems

7. RapidILL 200+ US libraries, plus some in Asia Fixed annual subscription (7,200 USD) Totally unmediated Full integration with Relais

9. Part 2 – The Nuts and Bolts

10. Resource Sharing Team Work Area

11. The Resource Sharing Team BONUS+ ArticleReach Document Delivery Ereadings Our Mission Resources Sharing facilitates responsive (fast and client-centred), cost-effective access to supplementary content to support research activity, supplementing the Library’s core collection and providing trend data that informs collection development

13. Relais Implementation Decommissioning Ariel Setup of FTP Ports for individual computers Processes developed for patron information load

14. Benefits of Relais Potential to integrate Clients can track requests in real time Integrated scanning and FTP Streamlining of processes Desktop delivery of requests

15. SystemUseBenefit Integration with Relais BONUS+ first choice for book loans unmediated, local, turnaround timevery limited Article Reach first choice for unmediated articles unmediated, turnaround timevery limited LADD Second choice for book loans Australian content Local timeframes and supplierspartial OCLCInternational material Broad range of materialpartial Subito Foreign language esp Chinese Technical materialsee 'use'none RapidILLfirst choice for articles fully integrated with Relais, unmediated, turnaround timeexcellent

16. RapidILL Map taken from RapidILL site

17. Implementation of RapidILL CAVAL provides hosted support Requesting - just turn it on! Supply – Print – all journal holdings + location details – E – all journal holdings + licence information (extracted from Serials Solutions)

18. Benefits of RapidILL Unmediated services sitting within Relais 200+ North American libraries, plus some in Asia FTP inside Relais Requests update automatically Turnaround time usually far less than 24 hours

19. RapidILL Statistics Borrowing (March to date) 972 filled requests, 81% fill rate Supply (September to date) 78 requests supplied,84% fill rate

20. Final Takeaways Don’t assume you can’t join a consortia! Use the community of practice Consider subscription models

21. Client Feedback Thanks so much, you guys are freaking amazing Valentine Hazelman

22. Creating a Resource Sharing Framework @ UOW Liz Baker – Manager, Resources Anne Brown – Team Leader, Resource Sharing