1. Value Stream Management for Lean Healthcare ISE 491 Fall 2009 Lean Six Sigma Healthcare Terminology - Lecture 8

2. ISE 491 Dr. Burtner Lecture 8 Slide 2 Fall 2009ISE 491 Dr. Burtner Statistical Terms Nominal, Ordinal, Interval Data Significance level, alpha, confidence interval Mean, median, mode, standard deviation, variance Experimental Designs  Single sample, Two-sample, Multiple sample  Single factor, Two-sample, Multiple sample Parametric Hypothesis Tests  T-tests, Z-tests, ANOVAs Non-Parametric Hypothesis Tests  Mann-Whitney, Rank-Sum, Kruskal-Wallis, Sign, Moody’s Median  Chi-square Tests Fall 2009ISE 491 Dr. Burtner

3. Lecture 8 Slide 3 Fall 2009ISE 491 Dr. Burtner Lean Six Sigma Terms 1 Voice of the Customer (VOC) Internal customer, external customer DMAIC 5S 5 Whys Cause and Effect Diagram Histogram Flowchart Check sheet Fall 2009ISE 491 Dr. Burtner

4. Lecture 8 Slide 4 Fall 2009ISE 491 Dr. Burtner Lean Six Sigma Terms 2 JCAHO JIT PDCA Balanced Scorecard Continuous flow Cycle time, Takt time Document tagging FIFO Current state map, Future state map Fall 2009ISE 491 Dr. Burtner

5. Lecture 8 Slide 5 Fall 2009ISE 491 Dr. Burtner Lean Six Sigma Terms 3 Kaizen, kaizen blitz Kanban Leveling, line-balancing Mistake proofing (poka-yoke) Observation guide Pareto chart Process Process map Queue time Fall 2009ISE 491 Dr. Burtner

6. Lecture 8 Slide 6 Fall 2009ISE 491 Dr. Burtner Lean Six Sigma Terms 4 Root cause Spaghetti diagram Standard Work Upstream, downstream Value stream, value stream map Visual control Waste, waste walk, waste audit Work load balancing Fall 2009ISE 491 Dr. Burtner

7. Lecture 8 Slide 7 Fall 2009ISE 491 Dr. Burtner Primary Sources Minitab Help Guide The Lean Healthcare Pocket Guide XL (2008) Authors: Debra Hadfield, RN MSN and Shelagh Holmes, RN Value Stream Management for Lean Healthcare (2009) Authors: Don Tapping, Sue Kozlowski (CSSBB), Laura Archbold (RN, BSN,MBA), and Todd Sperl (MBB)