1. Title of your BIP Business Improvement Project presented to: SUIC & UPVD as partial fulfillment of the requirement for the degrees of MBA in Hotel and Tourism Management & DU MITH Your name ID number 1

2. One slide for the Outline This one is easy! 2

3. One slide on the Destination Short presentation of the country/ region Statistics ▫Number of Tourists ▫Importance of Tourism in the economy ▫A picture or two… but not too much (cite your sources, always) 3

4. One (or two) slide(s) on the Company The hotel group (background information) The brand (basic information) Your host hotel (short fact sheet) (From general to specific) 4

5. One or two slide (s) on the department Typically, the situation appraisal may require that you discuss some of the following at some point of your presentation: ▫Mission ▫Concept of Operation ▫Human resources situation ▫Processes and systems (charts/ SOP’s) ▫Financial status ▫Customer Mix ▫Feedback systems from customers ▫Challenges ▫Goals and objectives ▫Major Achievements ▫Key coordinating units ▫Training programs ▫Role of the Intern (you) 5

6. Introduction of the BIP Anecdote, story, background of your research topic ▫Tell how and why you decided to work on this particular issue for your BIP) Originality (what is special about your BIP) Purpose of your BIP ▫A problem to solve? ▫A Decision to make? Outline your plan (Gantt Chart is great!) 6

7. The BIP 1 Make sure you answer all the questions to define the BIP ▫What, When (or since when), How (or how bad), Who, Where? And WHY this is an important issue to management. What are the theories concerns with this problem? ▫Discuss your literature review (who are the experts on this topic, what are they saying about this problem?) ▫Any best practices based on these theories? ▫How does it relate to your problem? 7

8. The BIP 2 Describe how you tackled the problem (Your approach, methodology) Mention why you chose such methodology Did you have to investigate/ verify root causes of problems? Did you have to formulate and verify hypothesis? ▫How did you do it? (Survey? Interview? Observation?) Discuss your research and the interpretation of the data 8

9. Findings Conclude on your investigation/ research findings. 9

10. Recommendations Based on the previous conclusions, discuss the possible alternatives to solve the problem Break down each recommendation into possible action plans Outline the resources required, if needed Expected result (resolution of problem) (This parts is the proposal, which you were supposed to present to your supervisor before the implementation phase…) 10

11. Implementation phase Describe the implementation phase ▫Any problem involved with this “change” management? What was the outcome? Any negative consequences? ▫Resistance from staff? ▫Unforeseen problems? ▫… 11

12. Final Conclusion Warn about the possible limits of your recommendations/ implementation Propose the next steps and perspectives for further research Any generalization possible? ▫That is when your work not only solved the company’s problem, but also brought some contribution to knowledge in your domain of research… 12

13. Benefits of this BIP Explain how this work benefited to : Your company ▫In terms of quality increased/ cost saved/ or revenue increased You (professionally) ▫Were you offered a job at the host company? You (personally) ▫Increased self-confidence? new perspectives? 13