1. Developing lasting relationships with your volunteers Dolly Joseph, PhD Charlottesville, VA dolly@computers4kids.net

2. Computers4Kids  Mission  Location  Population

3. C4K Curriculum  Tech Training  Mentoring  Computer Distribution  Project-Based Learning  Drop in Lab  College & Career Prep

4. C4K Mentor Pool  50% Female  50% Male  18-70 years old  Students, IT professionals, Teachers, Government

5. C4K Mentor Requirements  HS graduate  Attend training  Pass background check  Desire to work with youth  Basic computer familiarity

6. The “Ideal” Mentor  Mature  Youthful  Light-hearted  Responsible  Funny  Responsive  Patient  Flexible  Similar to student  Aspirational  Multi-cultural  (Not) Religious  Tolerant  Understanding  Knowledgeable

7. C4K Real Mentors  The Empty Nested Mom  The Young Student  The Techie Guy

8. All Mentors  809 trained  638 met with a student  223 met for 33+ hours C4K Mentors

9. Benefits of Mentor Retention  Familiarity with  Program  Expectations  Student Population  Training & Orientation Reduced  Savings in Background Checks

10. Hidden Benefits of Mentor Retention  Mentor Recruitment  Community Reputation  Converted to  Donor  Staff  Board Member  Serve on Commissions & Foundations

11. Methods to Support Your Mentors  Regular Training  List-servs  Mentors for the mentors  Listen & Ask (& Listen Again)  Recognition for Benchmarks  Job Search or Reference Assistance  Spontaneous Emails of Thanks  Handwritten Notes  Birthdays  Appreciation Notes  Graduations  Events  Picnics  Bowling  Movie Passes  Cocktail Hours

12. Revisiting C4K Real Mentors  The Empty Nested Mom  The Young Student  The Techie Guy

13. Developing lasting relationships with your volunteers Dolly Joseph, PhD Charlottesville, VA dolly@computers4kids.net