1. Innovative EC Systems: From E-Government and E-Learning to Consumer-to-Consumer E-Commerce

2. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1.Describe various e-government initiatives. 2.Understand e-government implementation issues. 3.Describe e-learning, virtual universities, and e- training. 4.Describe online publishing and e-books. 5.Describe knowledge management and dissemination as an e-business. 6.Describe C2C activities. 7-1

3. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall e-government E-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens e-democracy (cyberdemocracy, digital democracy) The use of EC and electronic communications technologies, such as the Internet, in enhancing democratic processes within a democratic country 7-2

4. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall government-to-citizens (G2C) E-government category that includes all the interactions between a government and its citizens – Electronic Voting – Electronic Benefits Transfer 7-3

5. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-4

6. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-5

7. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall government-to-business (G2B) E-government category that includes interactions between governments and businesses (government selling to businesses and providing them with services and businesses selling products and services to government) 7-6

8. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall GOVERNMENT-TO-BUSINESS – Government E-Procurement – Group Purchasing – Forward E-Auctions 7-7

9. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall government-to-government (G2G) E-government category that includes activities within government units and those between governments government-to-employees (G2E) E-government category that includes activities and services between government units and their employees – Internal Efficiency and Effectiveness (IEE) 7-8

10. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall THE TRANSFORMATION TO E-GOVERNMENT – Stage 1: Information publishing/dissemination – Stage 2: “Official” two-way transactions with one department at a time – Stage 3: Multipurpose portals – Stage 4: Portal personalization – Stage 5: Clustering of common services – Stage 6: Full integration and enterprise transformation – Stage 7:Transition to social computing 7-9

11. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-10

12. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall E-GOVERNMENT AND SOCIAL NETWORKING – Governments are using Web 2.0 tools mainly for collaboration, dissemination of information, e- learning, online forums, and citizen engagement – Politicians are using social networking extensively 7-11

13. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall IMPLEMENTATION ISSUES OF E-GOVERNMENT – Transformation speed – G2B implementation – Security and privacy issues – Business aspects Citizen Adoption of E-Government 7-12

14. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall mobile government (m-government) The wireless implementation of e-government mostly to citizens but also to business 7-13

15. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall e-learning The online delivery of information for purposes of education, training, or knowledge management 7-14

16. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-15

17. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall BENEFITS AND DRAWBACKS OF E-LEARNING – Benefits of E-Learning Time reduction Large volume and diversity Cost reduction Higher content retention Flexibility Updated and consistent material Fear-free environment – E-Learning Management 7-16

18. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Drawbacks and Challenges of E-Learning Need for instructor retraining Equipment needs and support services Lack of face-to-face interaction and campus life Assessment Maintenance and updating Protection of intellectual property Computer literacy Student retention 7-17

19. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall E-LEARNING FAILURES ATTRIBUTED TO – Believing that e-learning is always a cheaper learning or training alternative – Overestimating what e-learning can accomplish – Overlooking the shortcomings of self-study – Failing to look beyond the course paradigms – Viewing content as a commodity – Ignoring technology tools for e-learning or fixating too much on technology as a solution – Assuming that learned knowledge will be applied – Believing that because e-learning has been implemented, employees and students will use it 7-18

20. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall distance learning Formal education that takes place off campus, usually, but not always, through online resources virtual university An online university from which students take classes from home or other offsite locations, usually via the Internet 7-19

21. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall ONLINE CORPORATE TRAINING IMPLEMENTING E-LEARNING AND E- TRAINING edutainment The combination of education and entertainment, often through games SOCIAL NETWORKS AND E-LEARNING 7-20

22. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall LEARNING IN VIRTUAL WORLDS AND SECOND LIFE – Real-Life Education in Second Life 7-21

23. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-22

24. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-23

25. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall online publishing The electronic delivery of newspapers, magazines, books, news, music, videos, and other digitizable information over the Internet 7-24

26. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall CONTENT PROVIDERS, PUBLISHERS, AND DISTRIBUTORS – Content Providers and Distribution Methods Those who provide and distribute content online – Publishing of Music, Videos, Games, and Entertainment 7-25

27. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Webcasting A free Internet news service that broadcasts personalized news and information, including seminars, in categories selected by the user – Webinars Seminars on the Web (Web-based seminars) – podcast A media file that is distributed over the Internet using syndication feeds for playback on mobile devices and personal computers. As with the term radio, it can mean both the content and the method of syndication 7-26

28. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall e-book A book in digital form that can be read on a computer screen or on a special device – E-books can be delivered and read via: Web access Web download A general-purpose reader A Web server 7-27

29. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Devices for Reading E-books Kindle2 from Amazon Sony Prs-200 – Advantages and Limitations of E-Books – E-book Issues – Digital Libraries PRINT-ON-DEMAND 7-28

30. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-29

31. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall knowledge management (KM) The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary 7-30

32. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall KM TYPES AND ACTIVITIES – Create knowledge – Capture knowledge – Refine knowledge – Store knowledge – Manage knowledge – Disseminate knowledge Knowledge Sharing 7-31

33. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-32

34. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall HOW IS KNOWLEDGE MANAGEMENT RELATED TO E-COMMERCE? – Strategic planning in traditional organizations needs considerable amounts of knowledge – Organizations can learn about their customers and generate useful knowledge for planning and decision making 7-33

35. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – KM and Social Networks Knowledge creation Knowledge sharing knowledge portal A single point of access software system intended to provide timely access to information and to support communities of knowledge workers 7-34

36. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall ONLINE ADVICE AND CONSULTING – Medical advice – Management consulting – Legal advice – Gurus and answers to questions – Financial advice – Social networks – Other advisory services 7-35

37. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall EMPLOYEE KNOWLEDGE NETWORKS AND EXPERT LOCATION SYSTEMS Finding Experts Electronically – expert location systems Interactive computerized systems that help employees find and connect with colleagues who have expertise required for specific problems—whether they are across the country or across the room—in order to solve specific, critical business problems in seconds – Seeking Expertise in Social Networks 7-36

38. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 7-37

39. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall consumer-to-consumer (C2C) E-commerce model in which consumers sell directly to other consumers E-COMMERCE: C2C APPLICATIONS – C2C Auctions – Classified Ads – Personal Services – Napster and Others—The File-Sharing Utilities 7-38

40. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall C2C ACTIVITIES IN SOCIAL NETWORKS – Virtual Properties Trading in Multiplayer Online Games and Virtual Worlds SUPPORT SERVICES FOR C2C – peer-to-peer (P2P) Applications that use direct communications between computers (peers) to share resources, rather than relying on a centralized server as the conduit between client devices – Other C2C Applications Lending Bartering 7-39

41. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1.What are the e-government opportunities? 2.How to design the most cost-efficient government e- procurement system? 3.How to design the portfolio of e-learning knowledge sources? 4.How to incorporate social networking based learning and services in our organization? 5.Can we capitalize on C2C EC? 6.How to connect our expert location system and social networking initiatives? 7.What will be the impact of the e-book platform? 7-40