2. Bold Prediction for the Next 20 Years Jason C. H. Chen, Ph.D. Professor of MIS School of Business Administration Gonzaga University Spokane, WA 99223 chen@jepson.gonzaga.edu Source: Profit Magazine, p.20-27, May, 2002

3. 2 Technology 1. Software will think for you 2. You’ll really have a robot servant 3. Manufacturers will begin to disappear 4. Computers (and their sibs) will be everywhere 5. You’ll sell at every turn 6. Price won’t matter 7. dUtilities will power companies 8. Computers will be organic 9. You’ll read e-Newspapers 10. The office will obsolete

4. 3 Finance 11. Some bankers will be robots 12. You’ll fund the neighbor 13. Specialized incubators will hatch

5. 4 Healthcare 14. A different pill for every person 15. Machines will course through your veins 16. Corner-store surgery 17. You’ll trust your life to robot surgeons

6. 5 Trade 18. Global trade will cost more 19. Business will happen just in time 20. You’ll want to learn Spanish Source: Profit Magazine, p.20-27, May, 2002