2. The phrase ‘product update’ can be a good thing…really! Especially when it actually makes life easier for you & your customers Building on the easy, dependable, and secure PayClix on-line, call-in & IVR payment system, we have added the ability for your utility district customers to make payments for these additional services: 1. ReConnect after an account has been suspended for non-payment 2. Schedule a voluntary suspension and schedule a ReStart of a service for vacations or construction 3. Offer a Partial Payments option on accounts that are current And we now offer these new services and all our existing on-line, call-in & interactive voice payment services En Español. all at no additional cost to you or your customer…really!

3. ReConnect by ensures accurate payments with the same ‘accept and reject’ safeguards as our existing payment options Reconnection by PayClix allows your delinquent customers, who have had their services shut-off for non-payment, to begin the reconnection process on-line, by call-in, or with IVR, and your utility will complete the reconnection process once you are satisfied with they have met their obligations to you. ReConnect allows your customers to offer full payments only ReConnect allows your utility to charge for additional service fees determined by your disconnection and reconnection service rates ReConnect sends an email, text and/or phone message to your utility as soon as the full amount, including fees, has been paid. To further protect your utility, only credit cards are accepted. all at no additional cost to you or your customer

4. ReConnect by ensures accurate payments with the same ‘accept and reject’ safeguards as our existing payment options Reconnection by PayClix allows your delinquent customers, who have had their services shut-off for non-payment, to begin the reconnection process on-line, by call-in, or with IVR, and your utility will complete the reconnection process once you are satisfied with they have met their obligations to you. ReConnect allows your customers to offer full payments only ReConnect allows your utility to charge for additional service fees determined by your disconnection and reconnection service rates ReConnect sends an email, text and/or phone message to your utility as soon as the full amount, including fees, has been paid. To further protect your utility, only credit cards are accepted. all at no additional cost to you or your customer

5. ReConnect by ensures accurate payments with the same ‘accept and reject’ safeguards as our existing payment options Reconnection by PayClix allows your delinquent customers, who have had their services shut-off for non-payment, to begin the reconnection process on-line, by call-in, or with IVR, and your utility will complete the reconnection process once you are satisfied with they have met their obligations to you. ReConnect allows your customers to offer full payments only ReConnect allows your utility to charge for additional service fees determined by your disconnection and reconnection service rates ReConnect sends an email, text and/or phone message to your utility as soon as the full amount, including fees, has been paid. To further protect your utility, only credit cards are accepted. all at no additional cost to you or your customer

6. ReStart by ensures accurate payments with the same ‘accept and reject’ safeguards as our existing payment options According to industry statistics, approximately 25% of all claims against homeowner’s insurance is for water damage & freezing Your customers who are away from their residences for extended periods for travel, renovation, or construction can use PayClix ReStart service to protect their property ReStart by PayClix allows your customer to schedule a temporary Suspension of Service and then schedule a ReStart of Service on-line, by call-in, or by IVR Your utility can decide the length of notice required for such service, from 1 hour upwards Your utility can opt to require customers with current balances to pay those balances before service is suspended or restarted ReStart by PayClix allows you to charge an administrative fee for this service Extra checks and balances for customer confirmation are built into the ReStart by PayClix system As always, your utility retains the right to accept or reject all at no additional cost to you or your customer…really!

7. ReStart by ensures accurate payments with the same ‘accept and reject’ safeguards as our existing payment options According to industry statistics, approximately 25% of all claims against homeowner’s insurance is for water damage & freezing Your customers who are away from their residences for extended periods for travel, renovation, or construction can use PayClix ReStart service to protect their property ReStart by PayClix allows your customer to schedule a temporary Suspension of Service and then schedule a ReStart of Service on-line, by call-in, or by IVR Your utility can decide the length of notice required for such service, from 1 hour upwards Your utility can opt to require customers with current balances to pay those balances before service is suspended or restarted ReStart by PayClix allows you to charge an administrative fee for this service Extra checks and balances for customer confirmation are built into the ReStart by PayClix system As always, your utility retains the right to accept or reject all at no additional cost to you or your customer…really!

8. Partial Payments by If your customers are like most customers, they sometimes experience budget constraints, shared expenses, multiple payment methods (combination of cards) and other challenges that make it difficult to always pay the whole bill amount on the same day by one method. Partial Payments by PayClix is an option your utility district can choose to make life a little easier. Partial Payments by PayClix gives your utility the same safeguards as all our other options. On each and every partial transaction, on-line, by call-in, or by IVR, partial payment… customers are required to acknowledge that the payment they are making is a partial payment only and that the rest of the payment is due on time and in the full remaining amount Customers log in or call-in just as they would for a full payment. Your customers opt for a partial payment and then agree to make a full payment before the final due day. Your customers are charged for each transaction. No additional charge for the extra service. At no additional cost to you or your customer… really!

9. For more information on how to add on any of ReConnect ReStart Partial Payments by at no additional cost contact us at 1-866-PayClix (729-2549) or info@payclix.com And now… All On-line payments Call-in payments & IVR payments are available to your customers services En Español