1. From Paper to Digital Issues and Solutions for Small IP Offices Mr. Armen Azizyan Intellectual Property Agency Republic of Armenia

2. Country Information Area29,74 km 2 Population 3,299,000 Number of Applications Per Year  Patents200  Trademarks5000  Industrial design30 IP Agency Staff 50

3. Electronic Presence Phases ensuring Electronic Presence  On-line presence  Computerization of internal procedures  Infrastructures development

4. On-line Work With Clients Issues involved in development of procedures for online work with clients  Person identification  Digital signature  Work with related entities  Computer literacy

5. Automation of Internal Procedures Issues involved in paperless system  Big expenses for IT infrastructure and software  Human factor  Change management

6. Infrastructure Development  Digital signatures  Internet accessibility  IT Modernization

7. External Obstacles Development level of other elements of eGovernance  Electronic payments  Digital signature  IT infrastructure  Computer literacy  Internet accessibility  Compatibility issues with existing systems

8. Next Step Opening and management of electronic accounts for clients “IP Account Running and Management”

9. Thank You Armen Azizyan Head, IP Agency Republic of Armenia aazizyan@aipa.am www.aipa.am