1. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 What Makes Limited-Service Properties a Unique Hotel Segment? Size (most are small) Large proportion are affiliated with a franchise brand Room rental charges Available guest services O.H. 6.1

2. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Typical Amenities in Midpriced Limited-Service Hotels Frequent-traveler programs Swimming pools Larger bathroom areas In-room coffee makers In-room irons, ironing boards, and hair dryers Upgraded complimentary continental breakfasts Complimentary morning newspapers Complimentary local telephone calls O.H. 6.2

3. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Typical Amenities in Upscale Limited-Service Hotels Substantially upgraded room furnishings and décor Multipurpose suites Hot breakfasts in addition to continental breakfasts Upgraded in-room amenities (soaps, shampoos, and other toiletries) Personal shopping and laundry services High-speed Internet access In-room safes On-premise laundry facilities On-premise convenience stores O.H. 6.3

4. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Limited-Service Hotel Guests Group guests –Tour bus –Sports teams –Religious/fraternal organizations –Social groups –Overflow guests from convention hotels Transient guests –Corporate travelers –Leisure travelers O.H. 6.4

5. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Simplified Organization Chart for a Limited-Service Hotel O.H. 6.5

6. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 GM Responsibilities in Limited-Service Hotels Investor (owner) relations Brand affiliation management Community relations Property operations O.H. 6.6

7. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 General Manager’s Functional Responsibilities in a Limited-Service Hotel O.H. 6.7

8. Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 Best Locations for Limited-Service Hotels An interstate highway entrance or exit A highly developed shopping or office complex A popular recreational area A high-density population center A significant local tourist attraction or other demand generator O.H. 6.8