1. Standard 5.01 – Understand Appropriate Business Procedures “Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson

2.  Etiquette: The set of rules and practices that are established for behavior in a polite society or in professional life  Business Etiquette Workplace manners

3. Introductions Use first and last names Introduce most important people first (clients) What happens if someone forgets a name? THE handshake Right hand to right hand Gender neutral Confidentiality Do not have private conversations at work Keep important company information private Do not email confidential information

4. Daily Be on time everyday Be dependable, honest, trustworthy Be energetic and enthusiastic Body Language Dress appropriately 55% of your message is conveyed through your personal appearance!

5. Personal Space Average of 3 feet Meetings Cell Phone Turn off or on vibrate Speakerphone Let everyone Know that they are on speakerphone Listen without interrupting

6. Good internet behavior Conducting yourself professionally online

7. 1. Use good manners Business-like writing style o Opening, Body, Closing Reflection of you and your company 2. Use proper writing conventions Capitalization & Grammar No Texting Lingo! 3. DO NOT USE ALL CAPS!

8. 4. Subject Line Clear & Meaningful 5. Never send prank email or jokes It’s EASY to make a huge mistake! 6. Your email Alias: Set up a professional account with your full name jane.doe@hotmail.com vs. 2cute@gmail.com

9. 1. Which is an example of proper netiquette in an email message? a. UR invited to attend b. You are cordially invited to attend c. you’re invited. d. YOUR PRESENCE IS REQUESTED

10. 2. What should you be sure to do with every email? a. Spell check, use full sentence structure and use proper grammar. b. Have a nice greeting: Hi, Hello, etc. c. Have a proper sign off: Thank you, Sincerely, etc. d. All of the above.

11. 3. Typing in all capitals in electronic communications means: a. This message is very important b. You are shouting c. It's okay to forward this message to others d. Nothing special--typing in all caps is normal

12. 4. Appropriate content for email messages includes a. Anything you wouldn't mind having subpoenaed as part of a court proceeding b. Anything you wouldn't mind seeing on the evening news c. Anything you wouldn't mind your grandmother seeing d. All of the above

13. 1.First & Last Name 2.Professional email address 3.Scenario: Your teacher is setting up a Twitter account for your class to discuss current events in the news. Instructions: Using proper netiquette, compose an email to Mrs. Seaman outlining two netiquette rules for you and your classmates.

14.  United States Gifts = Bribes Women Business Attire – Skirts are appropriate  India Dinner – do not thank host Customary to have tea before a business meeting  Japan Gifts = Sign of respect Women Business Attire – Skirts are appropriate; pants should not be worn  Mexico Meetings – personal contact & relationships are important Punctuality – less strict

15. Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?