1. “Business Sense”

3.  Professional  Good Listeners  Motivated by others

4.  Communicate  Ask: What can I do for YOU?  Establish trust and reputation with others  Focus is on the success of others and the institution  Seek solutions AND results

6.  Know your chain of command  Builds trust and respect with superiors  Adhering to your chain of command keeps everyone in the loop  When to go above a link in the chain

7.  Having a position does not entitle an individual to trust OR respect  Build relationships with others  Earns trust and respect of others  Results, Results, Results

8.  Leadership hat is ALWAYS on  Allows for trust and respect in relationships with students and superiors  Increases your reputation with others  Stand out as a leader

9.  ALWAYS on  ALWAYS watching  ALWAYS evaluated  Standards are HIGHER  Expectations are HIGHER  Results carry MORE weight

11.  Maintain Professionalism  Only the first three sentences of an email is read then a decision is made to continue reading or to delete  Relay the message soon and in as few words as possible

12.  If sending an email when emotional, put it away and come back at a later time  Use caution with tone  Correct grammar, punctuation and capitalization  Have someone proof your email for all of the above BEFORE you send

13.  To:  CC:  BC:  Forward:  Forward all:  EVERYONE sees your email