1. Technology and Communication

2. Technology Steno pads Telephones Computers Cell phones

3. Top Technology Innovations 1. The Internet 2. Cell phone 3. Personal computers 4. Fiber Optics 5. E-mail 6. Commercialized GPS 7. Portable Computers 8. Memory Storage Devices 9. Consumer level digital camera 10. Radio frequency ID tags 11. MEMS 12. DNA fingerprinting 13. Air bags 14. ATM 15. Advanced batteries 16. Hybrid car 17. OLEDs 18. Display panels 19. HDTV 20. Space shuttle 21. Nanotechnology 22. Flash memory 23. Voice mail 24. Modern hearing aids 25. Short Range, High Frequency Technology panel assembled by the Lemelson-MIT Program

4. Effects of Technology on Communication Writing Privacy Familiarity Appropriateness Response time IMs/Text messaging

5. Internet/Intranet Internet –Positive –Pitfalls Intranet –Training –Publications –Assessments –The new suggestion box –Problems/Solutions

6. Internet Use Non-business use on company time Copyright infringement Viruses Confidential Information Defamation

7. Websites Navigation –www.uta.eduwww.uta.edu –www.bls.govwww.bls.gov –www.osha.govwww.osha.gov –www.apple.comwww.apple.com –www.brinker.comwww.brinker.com

8. Customers/Employees Benefits Policies Staffing

9. Email Pros –Reach a large group quickly –Provides a record –Quick response time –Can work from anywhere you have internet access –Easy to use Cons –Are forever –Volume –Sent without thinking –Reply All/Forwarding –Unclear messages –Incompatibility of programs –Impatience with response time –Do not convey facial expression, body language or vocal nuance –Did not necessarily communicate –Receiver did not get the message

10. Email Etiquette Use for business purposes Do not become dependent on this as your only means to communicate Do not let your emotions over-rule your head. Do not write anything that you would not want known to the public Keep emails short and to the point Scan all messages before replying

11. Email Etiquette Begin with people’s names and end with an appropriate salutation Use common courtesy Do not send emails repeatedly if you do not get an immediate reply Ask friends about their company’s policies on emails

12. Email Etiquette Be judicious in the use of copying and blind coping Do not use abusive or vulgar language Emailing somebody that sits close to you Watch grammar and spelling Do not capitalize, underline or bold whole words Attachments may not be able to be opened by others

13. Pet Peeves Trying to make an appointment by email Sending an email and then calling within 15 minutes because you do not have a response Asking for phone information Senders hitting Reply All on issues not related to the group Admonishing a peer and including all bosses in on the email

14. Voice Mail Say your name and contact information slowly. It is best to repeat it at the beginning and end of your voice mail Think about what you will say to avoid leaving a long rambling voice mail Easily conveys vocal nuances Avoid leaving numerous messages that say the same thing If you are going to be out of the office for more than 24 hours leave an explanation and when you expect to return Avoid leaving humorous or cute greetings.

15. Faxes Use a cover sheet with your contact information If it can be avoided, do not send confidential information Quick way to get a signature A clear copy is not always received

16. Videoconferences Good for groups located in different locations Be aware your actions are being watched by others Whispering may be picked up by the microphones Show up on time Keep to agenda

17. Phone Conferences Good for groups spread out in various locations. Know what the mute button is for Arrive on time. Watch background noises Keep to agenda Do not talk over one another

18. Globalization and Technology Save time and money Satellite technology links world wide operations Must be aware of cultural differences Virtual Offices Virtual teams

19. Tethered Generation Milennials –Cell phones Helicopter parents

20. Ideas on How Technology Will Change the Future? Offices New ways to communicate Less face-to-face interaction Faster dissemination of information More diversity in the workplace