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Event Management- Access Management and Request Fulfillment Tool 1 Many organizations are looking to implement Event Management, Access Management and.

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Presentation on theme: "Event Management- Access Management and Request Fulfillment Tool 1 Many organizations are looking to implement Event Management, Access Management and."— Presentation transcript:

1 Event Management- Access Management and Request Fulfillment Tool 1 Many organizations are looking to implement Event Management, Access Management and Request Fulfillment as a way to improve the structure and quality of the business. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

2 Event Management- Access Management and Request Fulfillment Tool 1 The information found within the Toolkit is aligned with the ITIL Version 3 framework, specifically the Service Operation phase which incorporates each of these processes. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

3 Event Management- Access Management and Request Fulfillment Tool 1 Lennon Grant: https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

4 Event Management- Access Management and Request Fulfillment Tool 1 "This thorough Toolkit provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

5 Event Management- Access Management and Request Fulfillment Tool 1 As a service delivery consultant I found this Toolkit to be one of the best for planning and implementing a world-class help desk. I personally gained a lot of knowledge from it, and it reinforced some of my past experiences and accomplishments. It earns 5 stars and my highest recommendation." https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

6 Event Management- Access Management and Request Fulfillment Tool 1 The Toolkit is designed to answer a lot of the questions concerning Event Management, Access Management and Request Fulfillment and provide you with useful guides, templates and essential, but simple assessments. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

7 Event Management- Access Management and Request Fulfillment Tool 1 The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

8 Event Management- Access Management and Request Fulfillment Tool 1 Presentations can be used to educate or be used as the basis for management presentations or when making business cases for Event Management, Access Management and Request Fulfillment implementation. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

9 Event Management- Access Management and Request Fulfillment Tool 1 The additional information will enable you to improve your organizations methodology knowledge base. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

10 Event Management- Access Management and Request Fulfillment Tool 1 The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

11 Event Management- Access Management and Request Fulfillment Tool 1 The Event Management, Access Management and Request Fulfillment Toolkit: https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

12 Event Management- Access Management and Request Fulfillment Tool 1 Flows logically, https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

13 Event Management- Access Management and Request Fulfillment Tool 1 Is scalable, https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

14 Event Management- Access Management and Request Fulfillment Tool 1 Provides presentations, templates and documents, https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

15 Event Management- Access Management and Request Fulfillment Tool 1 Saves you time. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

16 Event Management- Access Management and Request Fulfillment Tool 1 Start by reviewing the PowerPoint presentations in the following order: https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

17 Event Management- Access Management and Request Fulfillment Tool 1 1. Event Management, Access Management and Request Fulfillment Intro Presentation.- This presentation gives an introduction to the toolkit. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

18 Event Management- Access Management and Request Fulfillment Tool 1 2. Event Management https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

19 Event Management- Access Management and Request Fulfillment Tool 1 3. Access Management https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

20 Event Management- Access Management and Request Fulfillment Tool 1 4. Request Fulfillment https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

21 Event Management- Access Management and Request Fulfillment Tool 1 5. Service Desk https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

22 Event Management- Access Management and Request Fulfillment Tool 1 Presentation 2-5 provide a detailed and comprehensive overview of Event Management, Access Management, Request Fulfillment and the Service Desk processes in the specialist areas of ITSM and in particular, within the Service Operations. The Service Desk resources are included as the Service Desk is the function that performs the activities of each of the processes. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

23 Event Management- Access Management and Request Fulfillment Tool 1 These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within the Service Desk, Event Management, Access Management and Request Fulfillment. They can also be used as the basis for management presentations or when making a formal business case for the Service Desk, Event Management, Access Management and Request Fulfillment implementation. Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

24 Event Management- Access Management and Request Fulfillment Tool 1 Below is an itemized list of the supporting documents and resources for easy reference. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

25 Event Management- Access Management and Request Fulfillment Tool 1 You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

26 Event Management- Access Management and Request Fulfillment Tool 1 Event Management https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

27 Event Management- Access Management and Request Fulfillment Tool 1 Presentation: Event Management https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

28 Event Management- Access Management and Request Fulfillment Tool 1 Roles and Responsibilities https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

29 Event Management- Access Management and Request Fulfillment Tool 1 Event Management process flow https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

30 Event Management- Access Management and Request Fulfillment Tool 1 Technology Considerations https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

31 Event Management- Access Management and Request Fulfillment Tool 1 Access Management https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

32 Event Management- Access Management and Request Fulfillment Tool 1 Presentation: Access Management https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

33 Event Management- Access Management and Request Fulfillment Tool 1 Roles and Responsibilities https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

34 Event Management- Access Management and Request Fulfillment Tool 1 Metrics of the Service Desk https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

35 Event Management- Access Management and Request Fulfillment Tool 1 Request Fulfillment ITIL V3 https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

36 Event Management- Access Management and Request Fulfillment Tool 1 Presentation: Request Fulfillment ITIL V3 https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

37 Event Management- Access Management and Request Fulfillment Tool 1 Roles and Responsibilities https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

38 Event Management- Access Management and Request Fulfillment Tool 1 Technology Considerations https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

39 Event Management- Access Management and Request Fulfillment Tool 1 Metrics of the Service Desk https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

40 Event Management- Access Management and Request Fulfillment Tool 1 Service Desk ITIL V3 https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

41 Event Management- Access Management and Request Fulfillment Tool 1 Presentation: Service Desk ITIL V3 https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

42 Event Management- Access Management and Request Fulfillment Tool 1 Business Justification Document https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

43 Event Management- Access Management and Request Fulfillment Tool 1 Service Desk Roles and Responsibilities https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

44 Event Management- Access Management and Request Fulfillment Tool 1 Service Desk Review Document https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

45 Event Management- Access Management and Request Fulfillment Tool 1 Service Desk Metrics https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

46 Event Management- Access Management and Request Fulfillment Tool 1 Communication Plan https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

47 Event Management- Access Management and Request Fulfillment Tool 1 Business Flyers https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

48 Event Management- Access Management and Request Fulfillment Tool 1 Continue by working through the Implementation Plan, Service Desk Review Doc and Example Service Desk Project Plan with the focus on your organization. This will help you ascertain the Service Desk, Event Management, Access Management and Request Fulfillment maturity for your organization. You will able to identify gaps and areas of attention and/or improvement. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

49 Event Management- Access Management and Request Fulfillment Tool 1 The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to Event Management, Access Management and Request Fulfillment. https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

50 Event Management- Access Management and Request Fulfillment Tool 1 Charles Mckendrick https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

51 Event Management- Access Management and Request Fulfillment Tool 1 "The one to get!!! The reason I purchased this Toolkit was that I found myself creating a helpdesk from scratch. If you are looking for a how to Toolkit that will guide on the path of creating a very effective IT helpdesk, this is it. It will show you not only the right way to do things, but also alert you of possible pitfalls. It will teach you how to do things that not really come to mind right away." https://store.theartofservice.com/event-management-access-management-and-request-fulfillment-tool-isbn-tk00018.html

52 For More Information, Visit: https://store.theartofservice.com/ev ent-management-access- management-and-request- fulfillment-tool-isbn-tk00018.html https://store.theartofservice.com/ev ent-management-access- management-and-request- fulfillment-tool-isbn-tk00018.html The Art of Service https://store.theartofservice.com

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