1. Topaz Operational Training Module PP 237 T2 – Core Modules Training
Client Services Continuing Education Series
Technical Support Series – Petro- Topaz
Technical Developer and Instructor –Escalation Petro Technical Support

2. VeriFone Confidential
Copyright
Copyright 2009 VeriFone, Inc. All rights reserved.
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted in any form or by any means, without the prior written consent of VeriFone, Inc.
VeriFone, Inc. is a registered trademark of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective owners.
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Objectives
To familiarize you with:
Operational Features and Troubleshooting
Peripheral Devices / Device Manager and Troubleshooting
Cashier Reporting and Close
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4. Operational: Menu Options
Training Education and Support
Technical Series

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Main Menu
Main Menu will appear when you log into the Topaz or you can use the “CSR Func” button on the touch screen in the bottom right corner
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Fuel Manager Menu
Fuel Manager Menu is where you have the options:
Initialize Fuel
Download Fuel Prices
Download DCRs
Initialize Site Sign (EPS)
Clear Pump On Hold
Reset Controller
Toggle Site Fuel Pause
Fuel Price Configuration
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Network Menu
Network Menu has the following Network options:
Pre-Authorization
Get Network Mail
Batch Details Menu
Quick Credit
Comm Statistics
Print Network Log
Store and Forward
PINPad Configuration
EBT Functions
BOL Functions
Parameter Download
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Maintenance
Register Maintenance is where you can adjust the following:
Adjust Volume
Adjust Brightness
System Messages
Device Configuration
Select Language
Store Phone Number
Store Postal Code
Print Install Info
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9. Operational: Fuel Sales
Training Education and Support
Technical Series

10. Touch Screen Fuel Operation
In our first module last week, we programmed the fuel buttons on the touch screen via the Fuel Panel in Sapphire Management Suite (SMS).
This was where we programmed the number of rows and columns that would be displayed on the touch screen for the fuel panel only. The fuel panel is located on the top of the touch screen in the picture to the left
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11. Touch Screen Fuel Operation
Each Fuel Point has its own identifying number on the touch screen that makes it unique from all the others. Each Fueling Point has the ability to display multiple icons that will help identify what exactly that Fuel Point is doing at any particular point in time.
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12. Touch Screen Fuel Operation
Idle Pump
A blank button with no icons means that the pump is IDLE.
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13. Touch Screen Fuel Operation
Calling Pump
Pump beeps and car moves onto the button. TOUCH the button to approve the sale on the touch screen.
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14. Touch Screen Fuel Operation
Pump Ready
A nozzle appears on the touch screen button and the pump is ready to dispense fuel.
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15. Touch Screen Fuel Operation
Fueling
When fueling begins at the dispenser, the nozzle moves and “drips” fuel
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16. Touch Screen Fuel Operation
Sale Amount
The sale amount displays. TOUCH the button to bring
the fuel sale into the transaction
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17. Touch Screen Fuel Operation
Stacked Sale
A due sale ($21.50) with a second entry for a “stacked” sale ($12.00).
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18. Touch Screen Fuel Operation
Idle Pump
After the transaction is paid, the pump goes back to idle
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19. Touch Screen Fuel Operation
Prepay Fuel Sale by Amount Steps
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20. Touch Screen Fuel Operation
PREPAY FUEL SALE BY AMOUNT STEPS
1. PRESS [PREPAY] on the keyboard
2. KEY the pump number
3. TOUCH or PRESS [ENTER] on the keyboard
4. ENTER dollar amount
5. TOUCH
6. PRESS [TOTAL]
7. Enter the MOP
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21. Touch Screen Fuel Operation
Prepay Fuel Sale by Volume Steps
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22. Touch Screen Fuel Operation
PREPAY FUEL SALE BY VOLUME STEPS
1. PRESS [PREPAY] on the keyboard
2. KEY the pump number
3. TOUCH
4. KEY quantity
5. TOUCH or PRESS [ENTER]
6. KEY dollar amount and TOUCH
7. PRESS [TOTAL]
8. Enter the MOP
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23. Touch Screen Fuel Operation
DCR – Outdoor Card Fuel Sale (Cashier Approval Enabled)
***Up to the last 5 transactions can be re-printed from Topaz.
DCR CARD FUEL SALE Steps (Cashier Approval Enabled)
TOUCH to approve
2. TOUCH to begin fueling
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24. Touch Screen Fuel Operation
FUEL DEPARMENT FUEL SALE STEPS
1. KEY the dollar amount
2. PRESS [FUEL DEPT]
3. On Fuel Product List, TOUCH the fuel product being sold. This is routed to a specific dept and not to any particular pump. For example: kerosene
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25. Operational: Merchandise Sales
Training Education and Support
Technical Series

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Merchandise Sales
Manual Fuel Sale
MANUAL FUEL SALE STEPS (Credit refund used in example)
1. KEY the fuel sale price, including any taxes due
2. TOUCH the Manual Fuel button
or PRESS [MANUAL FUEL] on the keyboard then the MOP PRESS the arrow key until the name of the correct fuel product
appears or simply touch the product name on the screen
4. PRESS [ENTER]
5. Key the pump number then PRESS [ENTER] and follow prompts
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Merchandise Sales
Department Sale
KEY the dollar amount
PRESS the [OTHER DEPT] key
or TOUCH the Soft Key button or KEY the department number
3. TOUCH the department
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Merchandise Sales
At-For / Quantity Pricing
1. KEY the quantity to be sold
2. PRESS [QTY]
3. KEY the price or SCAN the item (three for $1.00 [1] [0][0] )
4. PRESS the [OTHER DEPT] key or TOUCH the Soft Key button
5. TOUCH the department to select, or highlight it and PRESS [ENTER] .
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Merchandise Sales
Change Quantity
1. TOUCH line item
2. KEY the new quantity 3
3. TOUCH Change Qty button
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30. ID Checking (if set to prompt for ID) VeriFone Confidential
Merchandise Sales
ID Checking (if set to prompt for ID)
1. KEY the birth date (00/00/00) or SWIPE the magnetic stripe on the
driver’s license or SCAN the 2D bar code on the driver’s license
2 TOUCH OK or PRESS [ENTER]
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Merchandise Sales
Percent Discounts
1. ENTER the product via keyboard/touch screen/scanner
2. KEY the percent discount including two decimal places (if not a fixed discount) then press DISCOUNT key.
For example: 10% discount – Key [1][0][0][0][DISC]
3. PRESS [DISC %] key (if amount is fixed).
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Merchandise Sales
Dollar Discount
1. ENTER the product via keyboard/touch screen/scanner
2. KEY the dollars and cents of the discount and press the DISCOUNT key (if not a fixed discount).
For example: $0.10 discount - Key [1][0][DISC]
3 PRESS [DISC] (if a fixed discount).
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33. Price Override (Keyboard soft key) VeriFone Confidential
Merchandise Sales
Price Override (Keyboard soft key)
1. ENTER the product via keyboard/touch screen/scanner.
2. PRESS [ENTER] (if keyed).
3. Key the new single-unit price.
4. PRESS [PRICE OVER].
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Merchandise Sales
Change Price (via Touch Screen)
1. TOUCH line item
2. Key new single-unit price
3 TOUCH Change Price button
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Merchandise Sales
Fractional Quantity Sale
1. KEY the fractional quantity to be sold - [5][0] = 1/2 pound
PRESS [QTY]
3. ENTER the product via keyboard/touch screen/scanner.
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Merchandise Sales
Tax Exempt
1. TOUCH line item
2. TOUCH add Tax Exempt button
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Merchandise Sales
Fees/Charges
1. Key the fee amount 10
2. PRESS [OTHER DEPT] key
3. TOUCH the fee/charge department
4. PRESS [ENTER] or
5. If the fees are already set and assigned properly, you can simply PRESS the department or PLU key.
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Merchandise Sales
PLU Sale
1 TOUCH the PLU soft key on touch screen or keyboard, i.e. [turkey], or SCAN the code
2 PRESS [ENTER]
***Hint: If typing in a PLU number:
- Key the first 11 digits of a 12-digit UPC-A number
Key the middle 6 digits of an 8-digit UPC-E number
key all 13 digits of an EAN-13 number
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Merchandise Sales
PLU Sale With Modifier
1 Key a PLU
2 PRESS [ENTER]
3 PRESS [MODIFY] until the desired item appears
4 PRESS [ENTER]
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Merchandise Sales
Open PLU
1. Key a PLU number on the keyboard and PRESS [ENTER] or TOUCH the PLU soft key or PRESS a menu soft key and then PRESS the menu item number or SCAN the bar code
2 PRESS [ENTER]
3 If it is an “Open PLU”, key the item price
4 PRESS [ENTER]
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Merchandise Sales
PLU Not Found
1. Key or scan the item and if it is not found in the system:
Key the single-unit price of the item
3. TOUCH or PRESS [ENTER]
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MOPs
1. Key or touch the sale items.
2. PRESS the [TOTAL] key.
3. PRESS the DEBIT Button
4. Swipe the card through the card reader
5. ENTER PIN number on the PIN PAD.
The Topaz terminal “calls” the network
for authorization.
The receipt prints when authorization
is received.
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MOPs
1. Key or touch the sale items.
PRESS the [TOTAL] key.
3. PRESS the CREDIT Button
4. Swipe the card through the card reader
5. The Topaz terminal “calls” the network for authorization.
The receipt prints when authorization is received.
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MOPs
Key or touch the sale items.
PRESS the [TOTAL] key.
PRESS the CASH Button
Topaz can be configured via SMS to operate as the end user would like it to.
In SMS > Manager > Payment
and
Manager > Sales > Sales Configuration
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45. Operational: Reports
Training Education and Support
Technical Series

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Reports
The Reporting Menu is accessed via the Main Menu > Reporting Menu. This menu pops up when you first log in or you can also access it through the CSR Function button while in Sales.
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Reports
Once you select the Reporting Menu, you have all the options that you would normally expect of a
3- Shift Configuration.
Cashier. Shift, Daily, Monthly, and Yearly options.
Also Flash Reports and Payroll Reports are available in the Reporting Menu.
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Reports
Close Shift Steps
Use these steps to close a shift and reset totals for the period to zero.
Touch Close Shift and the screen to the left pops up. Touch YES.
***Note: These steps assume the following:
■ You will process the report.
■ You will print the report (if you choose to) now or later
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Reports
The Close Shift sequence of events will kick off with the screen shot to the left.
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Reports
The Cashiers will close next as is shown in the screen shot to the left. Ruby has the Force Close Cashier option in Report Config, but Topaz is not configurable through the Topaz. Cashiers are closed with Topaz by default and you can configure otherwise only if SMS was loaded with Report Configuration as a custom option.
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Reports
The data will then be saved in the system on Newpro for polling to back office PC, SMS, or printing.
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Reports
Completed Successfully will appear on the screen when the operations are complete and data is saved to Newpro.
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Reports
After completing the close successfully, the shift will now appear in the reprint list. You can access the report to print in the Print Shift Report option. In order to print the report, simply touch report on the touch screen or key the report # and ENTER. You can arrow to the report you want if necessary.
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Reports
Essentially, the same steps are followed for the closing of Daily, Monthly and Yearly as were just demonstrated for the Shift.
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Reports
The Flash Reports menu does not have as many options as Ruby. The options available are listed in the screen shot to the left.
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Reports Issues
Task/Problem: NewPro (Topaz) and GemPro (Ruby) Totals don't Match
Method/Solution: There may be times when totals sent to the backoffice from NewPro don't match the totals on GemPro. Should this be the case, the Sapphire needs to be configured so that the backoffice will pull the totals from GemPro.
***Note that this is only the case at site with Ruby/Sapphire, and should NOT be attempted at a Topaz site. In order to pull totals from Gempro, rubylink.ini needs to be modified. As shown below, the TotalsRcvdFromSapphire flag needs to =False. Again, only make this modification at a Ruby site.
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Reports Issues
Part of the reason that the totals don’t match is the fact the Gempro and Newpro have to “sync”. So if the site has a Ruby and a Topaz, the site should wait approximately 20 minutes prior to polling totals the back office or SMS
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58. Peripheral Devices
Training Education and Support
Technical Series

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Scanners
There is a multitude of manufacturers of scanners that can attach to the Topaz POS. Scanners allow faster input of PLUs and can also be used to scan Driver’s Licenses if they are 2-D capable for ID checking
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Printers
There are two Thermal Printer that attach
to the Topaz POS. The top printer is the
Partner RP-310 and the bottom is the Epson
TM88II. They both must have the dip
switches set as shown below or they will
NOT communicate with the Topaz.
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Pole Display
The customer pole display is a 4-line display and is connected to port 3 of the Topaz by default.
***Don’t forget the ceramic magnets that are on the cable before each of the RJ-45 connectors. The end of the cable with the shortest distance between that magnet and the RJ-45 connector must be connected to the display. If it is not, they display will display bogus characters.
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PIN Pads
There are a multitude PIN Pad options that can attach to the Topaz. Shown to the left are:
PIN Pad 1000
Mx870
SC5000
PIN Pad 1000se
***Note: PIN Pads with card slides on them MUST be enabled in the Network Menu in order to function properly.
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PIN Pads
Inside the Maintenance Menu > PIN Pad Configuration menu is where the option is to enable the card slide on the pin pads.
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PIN Pads
The Topaz also will know that there is a PIN Pad attached by auto detecting the pin pad, but it will not know which type of pin pad is attached to it. Inside Maintenance > Device Configuration is where you tell the Topaz what type of PIN Pad it is paired with.
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PIN Pads
The options available are PIN Pad 1000, SC5000, Everest, and PIN Pad Mx870 has a Hybrid patch that selects PIN Pad 7000.
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Coin Dispensers
The Telequip Transact2+ is the coin dispenser that is certified with the Topaz.
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Questions?
Please feel free to ask any questions or ask for anything to be demonstrated on the system before you.
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