1. Totalpost Services Plc

2. What is “Gone away” Mail? The generic term applied to mail that is “Returned to Sender” because… the recipient has returned it because addressee has moved or is not known addressee has died addressee doesn’t want it… or It can’t deliver it because Address is not known/incomplete There is a physical barrier to delivery (e.g. no letterbox) ‘Cut Your Waste…Cut Your Costs ’

3. Impact of “Gone away” Mail ‘Cut Your Waste…Cut Your Costs’ Adverse impact on internal business processes Can add to the cost of postal delivery services Negative brand image Adds to your corporate carbon footprint Major source of identity theft Increases marketing costs

4. What is captured… All kinds of information can be captured from different formats including 2d barcode – YOU tell US what you want to know, including  Customer name & address  Alpha/numeric unique customer number  Campaign information  Mail out dates  Reason for return ‘Cut Your Waste…Cut Your Costs’

5. How we capture it… Manual capture – including key verification OCR capture Barcode scanning (including 2D barcodes) ‘Cut Your Waste…Cut Your Costs’

6. How we do it… Mail is routed directly to one of our secure processing centres via a unique return address Mail is processed according to your specification Pack contents can be recovered and returned, or securely destroyed “White mail” correspondence identified and forwarded or processed ‘Cut Your Waste…Cut Your Costs’

7. How You Benefit… Significant financial savings through working with cleaner data Our solution removes goneaway mail processing from your business Reduces/eliminates additional postal delivery costs Your brand image is protected and enhanced Opportunities for identity theft are mitigated A positive contribution to your corporate carbon footprint We give you data…not paper! ‘Cut Your Waste…Cut Your Costs’

8. And then… We deliver the captured data in the required format to you via secure ftp Every bit of waste material generated is recycled helping YOU to improve your carbon footprint* ‘Cut Your Waste…Cut Your Costs’ PS …Our data enhancement solution can validate your data against national suppression files and provide valuable trace addresses if required

9. Thank you for listening Any Questions? Email: mark@totalpost.commark@totalpost.com Mobile: 07867 358 104 Email: Darren.Coughlin@totalpost.comDarren.Coughlin@totalpost.com Mobile: 07920 336 002 www.totalpost.com Returned Management Solutions ‘Cut Your Waste…Cut Your Costs’