1. Code of Conduct Leanne Taylor General Manager People and Culture

2. IRT’s Values INTEGRITY – we are open and honest RESPECT – we value each individual TRUST – we deliver on our promises What are your personal values? Why is it important that your values match IRT’s?

3. CODE OF CONDUCT Why should IRT have expected workplace behaviours? What do our residents/clients and their families expect from us? What do our friends/family expect from us?

4. What we expect to see Do not use your position for personal gain Gifts Money Offers of private work Report any gifts or money to your Manager Why is this important?

5. What we expect to see Learn from our mistakes Document your reasons Report any mistakes Share lessons learned with your workmates We’re only human! Why is this important?

6. What we expect to see Confidentiality, particularly around IRT specific business information such as strategy, rates of pay Policies/procedures Forms Whether it be face to face, email or social media Privacy – how does this differ from confidentiality? Recap of Privacy Act Why is this important?

7. What we expect to see Provide good customer service IRT’s Customer Service Charter Key messages from CSI training NB Our customers measure our competency usually on how we deliver customer service How would our customers rate you?

8. What we expect to see Treat people as you would like to be treated yourself Be tolerant and respectful of other people’s differences Be inclusive and encourage team work Why? It’s the law!

9. What we expect to see Remain current on IRT policies and procedures by: Attending training Attending and participating in meetings Talk with your colleagues about work practices Look for opportunities to visit other IRT sites/centres Why do you think this is important?

10. What we expect to see Always present yourself professionally When wearing IRT Uniform When representing IRT externally Limit your personal telephone calls when at work Remember your personal life boundaries while at work Even when you don’t think you are being observed!

11. What we expect to see Look after your and your workmate’s wellbeing and safety Report hazards/incidents Make the time to exercise and eat healthily Develop personal strategies to manage stress

12. Final steps Complete your training feedback sheet Acknowledge your understanding and agreement to comply with the Code of Conduct

13. Thank you!