1. Presented to the LCAHRM HR AS A TRUE BUSINESS PARTNER Actions Speak Louder than words... Presented by: Rob Rosend President, HRO Division TWC Group

2. Presented to the LCAHRM Agenda Introduction Introduction HR as a true strategic partner- why it’s so important and why it doesn’t happen HR as a true strategic partner- why it’s so important and why it doesn’t happen Ten ways to become more strategic Ten ways to become more strategic Example of how HR can really add value to an organization Example of how HR can really add value to an organization Reinforce take aways you can start using tomorrow Reinforce take aways you can start using tomorrow Questions Questions

3. Presented to the LCAHRM Why is being strategic such a big deal? Being strategic means producing results that impact business objectives Being strategic means producing results that impact business objectives It enhances your job and career It enhances your job and career No other department has as much access to employees and management as HR No other department has as much access to employees and management as HR It is the future of our profession It is the future of our profession

4. Presented to the LCAHRM So, What Gets In OUR Way? Exercise: Exercise: Take a few minutes to list the three top reasons why you believe HR professionals have such a tough time becoming more strategic

5. Presented to the LCAHRM The Top Ten Ways to Become More Strategic 1. Make sure HR delivers basic services and does them well 2. Leverage technology to drive transactional work down to the lowest level 3. Learn the business (and I mean REALLY learn the business) 4. Understand what your company is trying to achieve – its vision, mission, values and objectives

6. Presented to the LCAHRM 5. Align HR practices with the organization’s vision 6. Develop an HR Business plan for yourself; set goals that are more strategic than transactional and hold yourself accountable 7.Work with your management team as their coach and advocate; consistently demonstrate added value! Top Ten Ways to Become More Strategic continued

7. Presented to the LCAHRM 8.Measure progress and make sure you quantify how your participation helped improve productivity 9.Consistently meet or exceed the needs of your customers 10.Look for an opportunity to introduce management tools that will improve both productivity and business results Top Ten Ways to Become More Strategic continued

8. Presented to the LCAHRM Example: Introducing High Performance Into Your Organization (Source: Bringing Out the Best in People, Aubrey Daniels, 1994) High Performance is getting sustained, discretionary performance from employees High Performance is getting sustained, discretionary performance from employees Every organization can improve Every organization can improve Easy concept to introduce and understand Easy concept to introduce and understand Must become part of the culture Must become part of the culture

9. Presented to the LCAHRM High Performance Organizations know how to do three things, fundamentally differently...

10. Presented to the LCAHRM 1.They actively and consciously build cultures that value employees, customers and costs – and know how to make these values truly “live” for employees at all levels.

11. Presented to the LCAHRM Building a Culture That Changes behaviors, not minds Changes behaviors, not minds Reinforces those behaviors that have the most impact on the business Reinforces those behaviors that have the most impact on the business Creates values that employees understand and embrace Creates values that employees understand and embrace

12. Presented to the LCAHRM 2.They execute their strategies with excellence.

13. Presented to the LCAHRM Four Core Elements of Implementation Direction Competence Opportunity Motivation

14. Presented to the LCAHRM 3.They know how to create an environment where people want to perform at consistently high levels.

15. Presented to the LCAHRM A Work Environment That Has Strong leadership Strong leadership Aligned HR policies and procedures Aligned HR policies and procedures A culture that attracts, retains and motivates all levels of employees A culture that attracts, retains and motivates all levels of employees

16. Presented to the LCAHRM Summary We talked about the importance of becoming more strategic We talked about the importance of becoming more strategic I gave you some specific steps to achieve that goal I gave you some specific steps to achieve that goal We looked at the concept of high performance and how it leverages your value to your company We looked at the concept of high performance and how it leverages your value to your company Questions? Questions?