1. 2010-2011 Survey Results and Pillar Goal Progress Leadership Development Institute June 3, 2011

2. Acknowledgements Measurements Team – Suzanne Thomas- Sandra Morris – Marna Stilley- Joann Sullivan – Carol Lancaster- Bart Yancey – David McNair - Jim Zoller

3. WINS! Faculty made the right choice in selecting MUSC- goal 90% actual 91 ‘10, actual 97 in ‘11 Staff pleased to be working at MUSC- goal 90% actual 93%, maintained!!! Graduating students believe they made the right choicegoal 90% actual 95.5% 5% overall improvement in employee recognition 82% compared to 74% = 8 points!

4. Service Achieve Pass Rate on licensure, credentialing, or board exams of 96% Determine Key Sustainable Financial Metrics for each academic unit by that links unit goals to clearly identified unit Assess the viability of an RCM model for the University Develop an institutional infrastructure and platform for the delivery of international education programs PeopleQualityFinanceGrowth University Graduating students believe they made the RIGHT choice in selecting MUSC at 90% or higher or would choose this experience again (95.5) Develop Baseline - Current students believe they are receiving a high quality education at 94% or higher Faculty made right choice in selecting MUSC at 90% or higher (97%) Achieve 95% graduation rate within each program Achieve E- Value score of 4.2 or higher for ‘students satisfied with faculty eff. as teacher’ (4.4) 90% of Staff pleased to be working at MUSC (93%) Faculty & Staff ‘believe their environment is conducive to performing high quality research and scholarship at 84% or higher (86) Each unit will define what service satisfaction is and how it will be measured by March 2011 Achieve top 50% ranking for total funding of research as compared to ‘peer institutions’ Develop Baseline - Achieve __% patient satisfaction or higher in faculty clinical practice settings 90% faculty, staff, & students evaluate ‘MUSC’s culture as valuing diversity (92% ) As we continue our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some yet unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move us upwards at all times. 75% of students agree their understanding of the contributions of other professionals to health care delivery or research increased through their experience at MUSC 5% overall improvement in employee recognition score (82 +8) Green= met or baseline established Yellow = not met, but close Orange = not surveyed Red=not met

9. Service Goal #1 Graduating students believe they made the RIGHT choice in selecting MUSC at 90% or higher 95.5%! ACHIEVED

10. Service Goal #2 Current Students believe they are receiving a high quality education 94%!

11. Quality Goal #3 Achieve E-Value score of 4.2 or higher for ‘students satisfied with faculty eff. As teacher’ Fall ’09 4.34 Spring ‘10 4.35 Fall ‘10 4.45 Spring ‘11 4.35

12. Quality Goal #4 Faculty & Staff ‘believe their environment is conducive to performing high quality research and scholarship at 84% or higher (86%)

13. Quality Goal #5 Achieve top 50% ranking for total funding of research as compared to ‘peer institutions’ NIH Funding (2010) Achieved in several colleges Very close in others!

14. Finance Goals #1 & #2 #1 Determine key sustainable financial metrics for each academic unit that links unit goals to clearly identified unit #2 Assess the viability of an RCM model for the University Achieved!