1. Achieving Confidence in Fleet Readiness by Generating a Quality Culture Ralph Soule, Senior Consultant, Spatial Integrated Systems. Inc. Greg Thomas, Senior Consultant, Exeter Group, Inc. September 18, 2012

2. Presentation Outline: 1.Characteristics of quality culture 2. Leadership’s role and responsibility for quality 3.Framework of a quality culture 4. Tools for risk planning, oversight, briefs, and learning Bottom Line: Quality work results from a culture that is engineered to support it. Generating a Quality Culture Ralph Soule and Greg Thomas

3. Thesis: A quality culture is based on a work model consisting of a trained and qualified workforce, operating within an organization with well-defined and communicated roles and responsibilities for supervision, and relentless follow up, working to clear, unambiguous, and readily updated standards and processes, with leadership engagement in and oversight of work. Generating a Quality Culture Ralph Soule and Greg Thomas

4. Optimal Safety/Quality is Minimum Loss Generating a Quality Culture Ralph Soule and Greg Thomas

5. Trained/Qualified Workers Work: Deckplate Execution Process- Procedure Supervision Basic Quality Work Model Generating a Quality Culture Ralph Soule and Greg Thomas

6. Trained/Qualified Workers Work: Deckplate Execution Process- Procedure Supervision Basic Quality Work Model QASafety Trainers Training Supervising Training Training Process Trained Engineers Procedure SOPs Supervising Engineering SafetyQA Safety Writing Procedures Qualified Supervisors Supervision Supervision Process Senior Supervision Generating a Quality Culture Ralph Soule and Greg Thomas

7. Processes Must Account for “Normal”Behavior Generating a Quality Culture Ralph Soule and Greg Thomas

8. Sample Quality Leadership Tool Outcome AssessmentWas the desired outcome achieved? Things to do more oftenTop 3 things that went well Things not to doTop 3 things that did not go well Hazards caughtNote which are still open for future work Assess work process toolsAdequacy of brief, procedure, training SurprisesWhat where they? How identified? Things to do differently next timeOpportunity for learning, improvement Simplified Post-Action Review Generating a Quality Culture Ralph Soule and Greg Thomas

9. Questions?