1. INTRODUCTION Welcome to the First Class! www.customerpillars.com copyright Strive Coaching Inc, 2008

2. OUR GOALS FOR YOU… Grow your revenues Grow your revenues Grow your profits Grow your profits Learn a powerful system Learn a powerful system Gain more control over customer management Gain more control over customer management Learn from and contribute to others Learn from and contribute to others www.customerpillars.com copyright Strive Coaching Inc, 2008

3. WHAT ARE YOUR GOALS? What would you like to gain over the duration of this course? www.customerpillars.com copyright Strive Coaching Inc, 2008

4. CELEBRATIONS How we will start each meeting www.customerpillars.com copyright Strive Coaching Inc, 2008

5. POWER POINTS Key Learning Areas in the Introductory CUSTOMER PILLARS Chapter www.customerpillars.com copyright Strive Coaching Inc, 2008

6. POWER POINT 1 Have Specific Growth Goals www.customerpillars.com copyright Strive Coaching Inc, 2008

7. WORKBOOK EXERCISE Let’s discuss the exercise on workbook pages 18 - 19 www.customerpillars.com copyright Strive Coaching Inc, 2008

8. POWER POINT 2 Own the Responsibility for Your Growth www.customerpillars.com copyright Strive Coaching Inc, 2008

9. POWER POINT 3 The System is Based Around Nine Customer Pillars www.customerpillars.com copyright Strive Coaching Inc, 2008

10. WORKBOOK EXERCISE Let’s discuss the exercise on workbook pages 5 - 14 www.customerpillars.com copyright Strive Coaching Inc, 2008

11. POWER POINT 4 The Pillars Have a Huge Impact on a Company www.customerpillars.com copyright Strive Coaching Inc, 2008

12. POWER POINT 5 Excellent Execution of the Basics www.customerpillars.com copyright Strive Coaching Inc, 2008

13. POWER POINT 6 Ideas from Other Industries www.customerpillars.com copyright Strive Coaching Inc, 2008

14. POWER POINT 7 The Growth Efficiency Ratio www.customerpillars.com copyright Strive Coaching Inc, 2008

15. POWER POINT 8 Develop a Growth Mindset www.customerpillars.com copyright Strive Coaching Inc, 2008

16. WORKBOOK EXERCISE Let’s discuss some of the other exercises you selected to work with in the introductory chapter www.customerpillars.com copyright Strive Coaching Inc, 2008

17. BUDDY TIME How to be a great buddy coach and gain from your buddy relationship www.customerpillars.com copyright Strive Coaching Inc, 2008

18. BUDDY TIPS… Always have a next meeting Encourage and support Hold them accountable Challenge them to be better Ask good questions – dig deeper www.customerpillars.com copyright Strive Coaching Inc, 2008

19. BUDDY TIPS (cont.) Expect a lot from your buddy Encourage them to talk about their biz Brainstorm solutions together Acknowledge them for progress Keep it on a positive note www.customerpillars.com copyright Strive Coaching Inc, 2008

20. BUDDY UP Take a few minutes to get to know your buddy partner for the first portion of the course www.customerpillars.com copyright Strive Coaching Inc, 2008

21. OVERALL REACTION What struck a chord with you in the introductory chapter www.customerpillars.com copyright Strive Coaching Inc, 2008

22. BULL’S EYE POINTS POINTS Let’s brainstorm 20 different things you will walk away with from this chapter www.customerpillars.com copyright Strive Coaching Inc, 2008

23. FOR NEXT SESSION… Read Pillar 1 in the book Complete Workbook Exercise pp 25 Complete Workbook Exercise pp 26 Complete 1 – 2 Other Workbook Exercises Connect with Your Buddy www.customerpillars.com copyright Strive Coaching Inc, 2008

24. END OF CLASS Have a great week and feel free to contact me if you have questions www.customerpillars.com copyright Strive Coaching Inc, 2008