1. Cathy Simonds, CPPO, CPPB Client Relations Manager University of Missouri-System FOSTERING CLIENT RELATIONSHIPS WITH COLLABORATION & VALUE

3. MARKETING YOUR MESSAGE……..

4. TIPS TO BUILDING & FOSTERING RELATIONSHIPS Adopt the mindset that relationship building is part of your job Build the relationship before you need it Aim to give first, in a ways that’s meaningful to the client Create consistent value with ideas, support and feedback Be transparent and honest

5. COLLABORATION What? Why? 1) Self-awareness – be honest about your strengths and weaknesses 2) Scale – Two heads are better than one 3) Create Abrasion – leverage your differences 4) Learn, learn and learn some more – optimize your capacity

6. PRACTICES TO BUILDING COLLABORATION Connecting the right people, with the right expertise, at the right time Define and articulate a common outcome Establish mutually joint strategies Identify and address needs by leveraging resources Agree on roles and responsibilities Develop mechanisms to monitor, evaluate and report on results

7. EXAMPLES OF COLLABORATIVE OPPORTUNITIES Internal Clients 1) Customer Service - Put yourself in their position; what are they needing? - Work with them to create a solution - Be responsive, bringing resources to the table when necessary 2) RFP needs - Use your relationships to help build and direct a successful evaluation committee - Use your Procurement expertise to collaborate with the department on defining RFP requirements that will add value to the commodity/service they will receive. Suppliers 1) Vendor performance issues - Use your relationships to collaborate on a solution the is inclusive to solving everyone issues. Involve the department in the discussion/solution. Peers 1) Finance; reporting standards, cash flow strategies

8. CLOSING THOUGHTS Assess your current environment and relationships Establish your plan to begin YOUR journey What can you start with today? Celebrate your accomplishments Be prepared to adjust your plan

9. Q & A