1. WIC Client Satisfaction Project Wood County Health Department Wood County, WI Change Team Members: Sue Kunferman Nancy Eggleston Kathy Alft Ty Zastava

2. Aim Increase the number of women and children enrolled in WIC from 1,543 in June to 1,575 by December, 2011 Baseline data: the average number of women and children enrolled in WIC per month during the months of April through June is 1,512 Length of project: 6/1/2011 – 12/31/2011

3. Change (Do) 2 surveys distributed –Current client satisfaction –Discontinued client satisfaction Current client survey results indicated that clients were unsatisfied with the draft pick-up process Implemented an online nutrition education program to eliminate draft pick-up inconveniences Goals: –Register 50 clients into online program –Obtain 75% compliance rate

4. Results (Study) 184 clients registered for program as of 10/18/11 16% (30) compliance rate as of 10/18/11, however, certificates do not need to be completed until late Oct. – early Jan. Changes in WIC draft pick-up rate will be determined at the end of November

5. Next Steps (Act) Continue to offer WIC online education Examine other areas of needed improvement to enhance based from discontinued client survey results –Staff communication with clients –Expand appointment times

6. Impact Increased WIC enrollment Conserved staff time due to less one-on-one education More satisfied clients