1. 1 Detroit Connect ProcessActionQuestions / Assistance Create / Renew Contracts for Virtual Technician, Ground Traffic Control (previously Visibility) and Tablet Click the Detroit Connect Quote link from the OWL home screenDetroitConnect@daimler.com Register Virtual Technician, Ground Traffic Control (previously Visibility) and Tablet Contracts Complete within OWL for Dealers and Distributors (Detroit Connect Registration Search Link) or on DetroitConnect.com for Customers DetroitConnect@daimler.com View Pricing for Virtual Technician, Ground Traffic Control, Tablet Software Contracts and Parts Find in OWL (contracts) or Paragon (Kits/Parts); Find both contract and retrofit kit pricing on the Detroit Connect page in AccessFreightliner / AccessWesternStar DetroitConnect@daimler.com Check if a Customer's VIN has a Virtual Technician or Ground Traffic Control or Tablet Contract Click the Coverage Info/Check Coverage link from the OWL screen, enter the VIN, press Tab and scroll to the bottom of the page DetroitConnect@daimler.com Find and Print Virtual Technician, Ground Traffic Control and Tablet Contracts Click the Search Extended Coverages link from the OWL home screen, select Detroit Connect as a Service Product, enter a VIN, click the Contract Number and click Print PDF DetroitConnect@daimler.com View expiring Virtual Technician, Ground Traffic Control and Tablet Contracts Respective to Dealer Code (30, 60 and 90 Days Out from the First of the Month) Click the Reports link from the OWL home screen, click the Detroit Connect Service Contract Renewals Report link, select your dealer code(s) and click Generate Report DetroitConnect@daimler.com Upgrade from a Virtual Technician to Ground Traffic Control or Tablet Contract Process the Visibility contract in OWL (create a quote and contract using the Detroit Connect Quote link on the OWL home screen); Confirm registration is completed in the Detroit Connect Registration Search link from the OWL home screen DetroitConnect@daimler.com Cancellations or Declinations of Virtual Technician, Ground Traffic Control or Tablet Service Questions and requestsDetroitConnect@daimler.com Terms & Conditions / Registration & Refund Policy Find on Detroit Connect page in AccessFreightliner/AccessWesternStar or in OWL upon filling out a customer registration DetroitConnect@daimler.com Virtual Technician Email Notification Change Request Specific fault codes can be disabled from sending emails to customers; Also faults classified as Service Soon can be disabled from sending emails Virtualtechnician@Daimler.com Phone: 855-253-0420 Virtual Technician Service DiagnosticsTroubleshooting and parts assistance for VT units in or headed to DDC repair facilities Virtualtechnician@Daimler.com Phone: 855-253-0420 Service Bulletins for Virtual Technician Hardware Installation and Removal Available in the AccessFreightliner/AccessWesternStar ServicePro application under Service Bulletins Virtualtechnician@Daimler.com Phone: 855-253-0420 Resolve Issues with a Customer's Existing Ground Traffic Control (previously Visibility) or Tablet Questions and requests Customercare@zonarsystems.com Phone: 1-877-843-3847 Obtain Log-In Credentials for AccessFreightliner.com / AccessWesternStar.com (New ID Request) Visit www.AccessFreightliner.com / AccessWesternStar.com, click on New User, click on order form and fill out information (3-4 week lead-time for ID) Dealer.Helpdesk@Daimler.com Phone: 855-639-8680 Update AccessFreightliner / AccessWesternStar Log-In Credentials to Gain Access to the OWL Application Update AccessFreightliner / AccessWesternStar role Dealer.Helpdesk@Daimler.com Phone: 855-639-8680 Update AccessFreightliner / AccessWesternStar Log-In Credentials to Gain Access to the Virtual Technician Application (View VIN Fault Code History) Update AccessFreightliner / AccessWesternStar role Dealer.Helpdesk@Daimler.com Phone: 855-639-8680 Questions & Assistance