1. Atlanta OAUG March 2003 1 Understanding Your Customer with the eBusiness Center Scott Fitzgerald Protégé Software Services, Inc.

2. Atlanta OAUG March 2003 2 About the Presenter Scott has seven years of Apps experience as a business analyst and developer. Several implementations in US and Europe. From 10.6 character to 11.5.7 (11i) Most recent implementation included 11i Contact Center and eBusiness Center About the Company Protégé is an Oracle Partner providing Apps technical consulting services. We provide implementation, upgrade and customization services. Locations in Boston and Atlanta.

3. Atlanta OAUG March 2003 3 Presentation Outline Overview of eBusiness Center Detailed look at Dashboard functionality eBusiness Integration with Task Manager and Universal Work Queue (see paper on website: www.protege.com) Questions and Answers

4. Atlanta OAUG March 2003 4 Figure 0.1 Universal Work Queue

5. Atlanta OAUG March 2003 5 Figure 0.2 Scenario - UWQ Navigation to eBC Task Tab

6. Atlanta OAUG March 2003 6 Figure 0.3 Scenario - eBC Navigation to Task Manager. Complete Task.

7. Atlanta OAUG March 2003 7 Figure 1.1 eBusiness Center

8. Atlanta OAUG March 2003 8 Figure 1.1 eBusiness Center

9. Atlanta OAUG March 2003 9 Figure1.2 eBC Headers: Organization, Party & Party Relationship

10. Atlanta OAUG March 2003 10 Figure 1.2 (cont)

11. Atlanta OAUG March 2003 11 Figure 1.1 eBusiness Center

12. Atlanta OAUG March 2003 12 Figure 1.1 eBusiness Center

13. Atlanta OAUG March 2003 13 Figure 1.1 eBusiness Center

14. Atlanta OAUG March 2003 14 Figure 1.6 Collections Tab

15. Atlanta OAUG March 2003 15 Figure 1.7 Notes Tab

16. Atlanta OAUG March 2003 16 Figure 2.1 eBC Dashboard

17. Atlanta OAUG March 2003 17 Figure 2.1 eBC Dashboard- Profile Checks

18. Atlanta OAUG March 2003 18 Figure 2.1 eBC Dashboard- Categories

19. Atlanta OAUG March 2003 19 Figure 2.1 eBC Dashboard- Dashboard Group

20. Atlanta OAUG March 2003 20 Figure 2.3 Dashboard View by Organization Party

21. Atlanta OAUG March 2003 21 Figure 2.4 Dashboard View by Person Party

22. Atlanta OAUG March 2003 22 Figure 2.5 Party Relationships

23. Atlanta OAUG March 2003 23 Figure 2.6 Toggling between Party Relationships

24. Atlanta OAUG March 2003 24 Figure 2.7 Dashboard Drilldown Details

25. Atlanta OAUG March 2003 25 Figure 2.8 Navigation from Drilldown Details to Source Application

26. Atlanta OAUG March 2003 26 Figure 2.9 SQL Setup for a Profile Variable.

27. Atlanta OAUG March 2003 27 Figure 2.10 SQL Setup Referencing a Custom View

28. Atlanta OAUG March 2003 28 Figure 2.11 Assigning Source Application to a Profile Variable

29. Atlanta OAUG March 2003 29 Figure 2.12 Dashboard by Responsibility- Example 1

30. Atlanta OAUG March 2003 30 Figure 2.13 Dashboard by Responsibilty- Example 2

31. Atlanta OAUG March 2003 31 Conclusion: Reviewed general functionality of eBusiness Center and its design Described Dashboard features, use and configuration

32. Atlanta OAUG March 2003 32 Questions? Contact Information Email: sfitzgerald@protege.com csajda@protege.com Phone: 978-720-6380