1. September 22, 2004Satish Jha WB-CIO-Sept 22-04 Emerging Role of CIO in e-Governance in Developing Countries - A corporate perspective The World Bank VC on The Emerging Role of CIOs in e- Governance Sept, 22. 2004 Satish Jha Kofi Annan Centre for Excellence in ICTs Digital Partners India

2. September 22, 2004Satish Jha WB-CIO-Sept 22-04 Corporations vs Governance Longer experience in dealing with information management Longer experience in developing appropriate applications Methodology driven Architecture and Integration oriented Get judged quarterly High CIO turnover Quick response time Experimental Technology savvy ROI focused

3. September 22, 2004Satish Jha WB-CIO-Sept 22-04 Leading CIO Issues in Corporate IM - I Aligning business and IT Managing value Leadership in delivering value Re-inventing processes Re-inventing organizations Re-inventing businesses Managing relationships Establishing strategic processes

4. September 22, 2004Satish Jha WB-CIO-Sept 22-04 Leading CIO Issues in Corporate IM - II Produce IT Strategic Plan Establish Strategic Plan Process Establish and run IT Steering Committees Create appropriate architectures, standards and policies Create relationship management framework Supplement strategic plans with quarterly reviews Supplement reviews with Balanced Score cards and other performance measures Apply portfolio management principles Have a 360 degree view of the process and IM Create communities with stakeholders …

5. September 22, 2004Satish Jha WB-CIO-Sept 22-04 Leading Issues in Government IM - I No CIO function - chaos Lack of agreed value drivers Decentralized processes Low on experience curve No established architectures Multiple experiments, many pilots No metrics or performance measures Technology purchase driven Managing funding bodies Little focus on applications – hardware driven Lack of processes suitable to IM …..

6. September 22, 2004Satish Jha WB-CIO-Sept 22-04 Leading Issues in Government IM - II Staggered experience in understanding information technology Little appreciation of the specificities of ICTs Low on learning curve Not high enough on experience curve to make any impact yet More demonstrative than real results Very early stage in meaningful adoption No effective demonstrable model for developing countries Traditional governance perspective for ICTs Missing a top-down view for governance Missing a bottom-up view for treating citizen as a customer