1. Communication skills seek first to understand than to be understood

2. Why communication Effective communication skills are critical element in your career and personal life Marketing We all must use a variety of communication techniques to understand and be understood

3. Why communication Half of what is said is heard Half of what is heard is listened to Half of what is listened to is understood Half of what is understood is believed Half of what is believed is remembered So it ends up remembering 1/32 of what is said

4. Communication methods

5. Amount taught Communication methods

6. Types of communication Intra personal Inter personal

7. Intra personal You and yourself Personal bank account If u cannot communicate with your self how can u communicate with others Talk with your self as anyone else

8. Interpersonal communication it is the process of sending and receiving information among people receiver feedback Sender medium

9. Emotional bank account Depositing and withdrawal Green vs. red line

10. listening Seek first to understand

11. listening We filter every thing through our paradigm Listening levels 1.Ignoring 2.Pretending 3.Selective 4.Attentive 5.empathetic

12. Empathic listening I don't care how much you know until I know how much you care It takes time EBA Listen with your heart

13. Techniques to improve listening skills Paraphrase Restate what was said in your own words Summarize Pull together the main point of a speaker Question Challenge speaker to think further clarifying both your and their understanding

14. Two basic types of questions 1.Closed questions Get a one word response Questions begin with who when and which 2. Open ended questions Invite unique thought, reflection or explanation Questions begin with how what and how come not why

15. Barriers to listening Takes time Takes a clear mind Emotional state Noise and verbal clutter Boredom Shrinking attention

16. Listening tips Eye contact Relaxed attention Open mind No interruption Wait for pause to ask questions Ask relevant questions Feel the speakers feelings Give feedback Think about what's not said

17. Speaking behaviors

18. speaking Define needs Deal with different mentalities differently

19. Speaking tips Organize -determine others needs -decide what results you want Express -introduce -state and support your idea -address others concern Check -check for reactions

20. Effective communication listening speaking

21. Barriers to communication Judging Sending solutions Finishing other sentences Preparing our response before someone has finished speaking Filtering contents or meaning based on the speaker Speaking for others avoiding

22. finally Communication is a two way process in order to have good communication -listen to understand -understand before speaking -Speak to be understood -seek understanding before proceeding -repeat