1. Public Service Reform Otar Kakhidze 13.06.2012

2. International Rankings “Since 2003, Georgia has had unique success in fighting corruption in public services. [It] destroys the myth that corruption is cultural and gives hope to reformers everywhere who aspire to clean up their public services.” World Bank 2012

3. Life in Transition Survey, EBRD 2010 2nd Place in Customer Service Efficiency 92% of Citizens are Satisfied with the Procedures of Official Documents Issuance 2006 2008 2009 2010 Corruption Perception among Citizens is the Lowest – 4% Only 2% of Citizens Experienced Bribery +33% 78% OF CITIZENS AGREE THAT CORRUPTION HAS FALLEN IN THE LAST 4 YEARS, WHICH IS THE HIGHEST IN ALL THE SURVEYED COUNTRIES Life in Transition Survey, EBRD 2010

4. 4 Prosecution of Corrupt Cases HR Policy Amending Legislation Anti Corruption Strategy Service Delivery Process E-Governance 2003 2011 How Georgia Reduced Corruption

5. 5 Anti-Corruption Inter-Agency Coordination Secretariat Experts’ Level Working Group National Anti-Corruption Strategy and Action Plan Inter-Agency Coordination Council

6. 6 Salary Raise HR Policy Reform Improved Working Conditions Transparent Recruitment & Assessment System Career Map Financial Disclosure New Culture of Public Service

7. 7 Obligatory publishing vacancy on the web-page Personnel Selection Process Simplified procedures for selection Reduction of application deadlines Job descriptions New legislative initiatives 7 www.hr.gov.ge Since 2005 Personnel Selection on the basis of Competitions

8. Training Personnel Database Appointment Promotion New System of Tests & Trainings Tests 8 New System of Motivation (monetary, non-monetary)

9. 9 360° Self- Evaluation Manager ColleagueSubordinatedColleague Evaluation Process

10. New Opportunities Internship Employment of disabled persons Practice for students

11. Appointment Stages Job Description Selection of applications Testing Recommendation Professional assignment Interview Hiring Training/Adaptation Evaluation

12. Public Service Hall – New Concept of Service Delivery National Bureau Enforcement National Archive of Georgia Notary Chamber of Georgia Civil Registry Agency National Agency of Public Registry 12 more PSHs by the end of 2013

13. Pro-active Disclosure www.data.gov.ge www.data.gov.ge Citizens’ ideas/discussions- www.ichange.ge www.ichange.ge Breakthrough Possibilities for Citizen Engagement

14. Thank You 14