1. PAW Survey Highlights 2015 PAW Board of Directors: Bethany DiPaula, President Sue Silver, Dog Coordinator Jodi Koehn-Pike, Vice President Lori Simmons, Cat Coordinator Christine Lord, Treasurer Kim Nelson, Cat Coordinator Marian Wright, Secretary Lisande Bissonette, Fundraising Coordinator Robin Vinopal, Volunteer Coordinator 1

2. PAW Survey Background  Survey was developed to obtain feedback from PAW volunteers, with emphasis on improving retention  Present and former volunteers were surveyed  Survey consisted of 10 multiple choice and narrative questions  Survey was open for 3+ weeks in July and August 2015  119 people responded to the survey  PAW Board reviewed results and discussed at several Board meetings  Highlights are contained herein Partnership for Animal Welfare 2

3. Survey Respondent Demographics  Gender  82% Female  18% Male  Age  39% were over 55 years old  35% were between 35 & 54 years old  26% were under 35 years old  Employment status  67% were employed full or part time  18% were retired  7% were students  8% were not employed Partnership for Animal Welfare 3

4. PAW Volunteer Activities  Respondents participated in the following activities:  81% supported dog adoption shows  13% supported cat adoption shows  40% walked kenneled dogs  30% fostered dogs  11% fostered cats  31% did outreach and/or fundraising activities  8% did web, email or social media support  7% did no volunteer activities Partnership for Animal Welfare 4

5. What’s Working Well  PAW has a long-standing reputation of well cared-for animals with a good screening process for adoptions  Many very dedicated volunteers work tirelessly for the good of the animals  Most volunteers feel they make a difference in the lives of animals  Most volunteers enjoy their direct interactions with the animals  Many volunteers enjoy the social interaction with other volunteers Partnership for Animal Welfare 5

6. What Can be Improved  Ensure new volunteers are encouraged to participate in PAW activities right away  New adoption show volunteers should be paired with a buddy and assigned tasks  Ensure adoption show volunteer attendance is not oversubscribed so all volunteers will be engaged  Streamline process to become a dog walker by eliminating requirement to attend adoption shows  Dog walkers, transporters or handlers should be informed if any dog has unique behavior concerns  Encourage adequate space between animals at shows so public is able to meet the animals; reduce volunteer clustering around animals  Improve communication, especially pertaining to adoption decisions  Emphasize courteous volunteer behavior at adoption shows Partnership for Animal Welfare 6

7. Our Focus Going Forward  Reduce the number of volunteer orientations in order to devote more energy around engaging new and existing volunteers  Adoption show attendance will no longer be required for those interested in walking dogs  Adoption show attendance will be monitored to ensure adequate coverage without becoming oversubscribed  Ensure new volunteers are assigned “buddies” at adoption shows to show them the ropes  Encourage the use of name tags at adoption shows  Remind all volunteers of the importance of courtesy behavior with each other and the public Partnership for Animal Welfare 7