1. Task(s) to support strategy
Action Tracker · Status Report |
Bill Moss, Assistant Secretary
Oct 09, 2015
Proposed Action
Aging and Long-Term Support, Administration
Background
Group Topic / Strategic Plan Goal / Commitment 1: Increase safety of adults who are vulnerable
Sub Topic / Strategic Objective: #1.3 Affirm residents and clients safety through initiation of timely complaint investigations of long term care facilities.
Measure Title: Reduce complaint investigation backlog by 75% by June 2017
Type of Status Report
Strategic Plan
ID#
Problem to be solved
Strategy/Approach
Task(s) to support strategy
Lead
Status
Due
Expected Outcome
Partners
1.3.1
Staff turnover and insufficient staffing allocations
Allocate additional staffing and fill existing vacancies to enhance capacity to reduce backlog
Post, recruit, interview, and hire staff in 4 – 6 months
Bett Schlemmer/Loida Baniqued
Not Started
June 2017
Complete recruitment and onboard new complaint investigators.
Human Resource Division
1.3.2
Challenges with new data application requirements and lack of access to data/IT system
Assessment and identification of challenges with data application requirements and redundancies
Assessment and identification of equipment needs to access data applications timely
Make change requests in data applications to simplify challenges and redundancies
Make equipment changes as funded to establish data access
1.3.3
Staff lack complaint investigation skills
Assessment and identification of staff training needs and skillsets
Build a complaint investigation training program infrastructure division wide
Create in-service training on complaint investigations
Train staff through new employee orientation and ongoing in-service complaint investigation training
Access civil monetary penalty funds to pay for investigator training curriculum.
Lisa Yanagida
April 2016
Trained staff able to conduct investigations.
1.3.4
Incomplete, inaccurate TIVA data entry
Assess and identification of staff training needs and skillsets
Build staff competency in TIVA application
Train staff through new employee orientation and ongoing in-service on TIVA
Office Chief of Business Operations
Staff will know how to enter data and information in IT systems.
Reports will reflect valid data.
1.3.5
Lack of routine monitoring and utilization of data reports of complaint backlog by program and region.
Create reports from TIVA and/or other tracking databases at a frequency that informs management of the backlog status.
Analyze backlog status and develop action plans to respond to the backlog.
Identify critical backlog threshold with reports to executive leadership on effectiveness of backlog interventions.
Meet with RCS and MSD data staff to develop reports and frequency.
Develop analysis methodologies. Develop standing management team meeting agenda item to include complaint backlogs and reports from monitoring activities
Office Chief of Business Operation & Office Chief of Policy, QA and Training
Reduction of complaint investigation backlog by 75% by June 30, 2017.
This measure ensures complaint investigations are completed timely, provider practice is consistent with quality care and that adults who are vulnerable are protected from abuse. Complaint investigations are a valuable tool to ensure residents are safe.
SO 1.3 Complaint investigation backlog Last modified 10/09/2015