1. ESCTAIC’s 21st Annual Meeting 2010 Vrije Universiteit medical centre, Amsterdam Netherlands 06 – 09 th October 2010 - Identifying Ergonomic Requirements of ICT for Healthcare Working Systems - Podtschaske, B. & Friesdorf, W.

2. Structure Situation & Problem Objective & Approach Results & Conclusion

3. Situation Possibilities Resources ICT – to gain higher quality, safety and efficiency!

4. Problem

5. Objective Before developing ICT solutions: improve the understanding of healthcare working systems! Specifying usability context analysis by domain specific models!

6. Approach Concept based approach 1.Screening of Ergonomic Standards: Usability Framework; 2.Identifying, adopting and developing of domain specific ergonomic models and methods (MedicoErgonomics); 3.Exemplary use in an analysis of the context of use (Case Study).

7. Results (1/4) – Usability Framework environment task equipment user product (ICT) goals effectivness efficiency satisfaction Context of Use Intended outcome Outcome of use Usability measures Usability

8. Results (2/4) – Model of collaborative work coordination communication [Steinheider & Legrady, 2001] Model of collaborative work shared knowledge

9. Results (3/4) – Case Study; Context of Use Requirements to support „collaborative work“ Coordination: –better use of resources (more efficient) –reduction of treatment time (reducing of unnecessary treatments) –active, holistic therapy planning and controlling –support of administrative processes Communication: –effective communication and information flows –no changes in mediums –improved information transparency –high quality of used data

10. Results (4/4) – Case Study: Tools/ Functions Evident process support „collaborative work“ CoordinationCommunication 1.resource planning tool 2.procurement support and documentation tool 3.(user-oriented) structured documentation of health biography 4.workflow supporting tool 5.structured diagnosis and therapy documentation and codification 1.interface management: harmonizing different mediums and electronic systems 2.(user-oriented) structured documentation of health biography 3.(user-oriented) medical encyclopedia 4.user specific communities 5.logbook

11. Lessons Learned, Discussion and Outlook MedicoErgonomic models are able to support the usability context analysis  better understanding of the healthcare working system by structuring the requirements Further usability context analysis are recommended (chronic heart diseases, dementia patients, diabetes mellitus etc.).

12. ESCTAIC’s 21st Annual Meeting 2010 Vrije Universiteit medical centre, Amsterdam Netherlands 06 – 09 th October 2010 Thank you very much for your attention! www.awb.tu-berlin.de

13. More Information: http://www.igi-global.com/ http://www.igi-global.com/ bookstore/TitleDetails.aspx?TitleId=45949&DetailsType=AffiliateBio B. Podtschaske, M. Koch, W. Friesdorf : Medico Ergonomics – A human centered approach for developing smart health care applications In: M. Ziefle & C. Röcker (Eds.): Human-Centered Design of E-Health Technologies: Concepts, Methods and Applications (30. October 2010)

14. Additionally investigations such as usability tests and simulations for Evaluation of the efficiency of use and the satisfaction with the product are necessary.

15. Results (3/3) – Case Study environmenttaskequipmentuser Context of Use usertaskequipmentenvironment

16. Results (2/3) – Domain specific models HumanMachine environmenttaskequipmentuser Context of Use usertaskequipmentenvironment