1. 1 © 2006 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Using the Cisco Technical Support & Documentation Website for IP Routing Issues Cisco Technical Support Presentation

2. 222 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Agenda Cisco Technical Support & Documentation Website Overview Design, Installation and Configuration Support Troubleshooting Support Technology Guides and Additional Resources Conclusion

3. 333 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco Technical Support & Documentation Website Overview 333 Presentation_ID

4. 444 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technical Support Services becomes part of the Lifecycle Portfolio Plan Optimize OperateDesign Implement Prepare Operate Technical Support delivers the portfolio of Operate and Optimize services targeted at different customer needs such as: Troubleshooting Hardware and software support Systems monitoring and management Optimization assessment Optimize

5. 555 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco.com Website

6. 666 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco Technical Support & Documentation Website

7. 777 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Design, Installation and Configuration Support 777 Presentation_ID

8. 888 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Design, Installation and Configuration Support Topics of discussion: IP Addressing Services IP Routing

9. 999 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Select IP Routing: Border Gateway Protocol (BGP) Enhanced Interior Gateway Routing Protocol (EIGRP) Open Shortest Path First (OSPF) …and more Design, Installation and Configuration Support

10. 10 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Design, Installation and Configuration Support OSPF page provides: Technology Information Design Configure Troubleshoot and Alerts

11. 11 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Design Support OSPF Design Guide provides: A deeper understanding of the technology Design and configuration tips

12. 12 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support

13. 13 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support Sample Configurations for: Point-to-Point Multipoint with: Broadcast Network Non-Broadcast Network Point-to-Multipoint Network

14. 14 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support Configure section for Open Shortest Path First (OSPF) Configuration examples (e.g., redistributing between classful and classless protocols Configuration steps Configuration tools

15. 15 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support Explains two common problems with redistributing routes between RIP and OSPF or IGRP and EIGRP Provides solutions

16. 16 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support Enhanced Interior Gateway Routing Protocol (EIGRP) page provides: Technology Information Design Configure Troubleshoot and Alerts

17. 17 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support

18. 18 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support The EIGRP white paper provides: Basic theory and understanding of how EIGRP works Routing updates Topology tables Metrics

19. 19 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support

20. 20 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Installation and Configuration Support Configure section for Network Address Translation (NAT) Samples and Tips Configurations

21. 21 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Tools

22. 22 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Tools & Resources Search tool by Most Requested, Category, or Alphabetical index

23. 23 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Software Advisor Determines compatibility and feature information for Cisco IOS ® and Catalyst ® Operating System software New features include:  “Configurator”  Expanded results page  Advanced options for managing your product profiles

24. 24 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Software Advisor – Find Software with the Features I need Answers: what software has these features? Select product Select features

25. 25 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Software Advisor – Find Software with the Features I need Results page provides: Releases organized by train Ability to compare releases Required memory for download

26. 26 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Troubleshooting Support 26 Presentation_ID

27. 27 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Troubleshooting Support Troubleshooting section for Border Gateway Protocol (BGP) Known problems (e.g., field notices, security advisories) Troubleshooting steps Troubleshooting tools

28. 28 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Troubleshooting Support

29. 29 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Troubleshooting Support Troubleshoot and Alerts for Network Address Translation (NAT): Field Notices Troubleshooting TechNotes

30. 30 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Troubleshooting Support Troubleshooting document helps you determine if an IP connectivity problem is due to NAT Sample problems and summaries Troubleshooting checklists

31. 31 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection Free text query Guided search Search by solution number View All Solutions Suggests solutions that come from actual service requests taken by TAC engineers

32. 32 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection Free text query

33. 33 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection Free text query (cont’d.) – Problem type

34. 34 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection Tool will clarify the problem area and ask refining question(s) Edit problem type if query has been misunderstood

35. 35 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection

36. 36 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection Search results table Click “View Solution” links to be taken to solution(s)

37. 37 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Case Collection Detailed solution page

38. 38 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Output Interpreter Analyzes output from “show” commands: Errors Warnings Status information Helpful references Analyzes Cisco IOS ®, Catalyst ® switch, and secure PIX ® firewall software error messages: Explanations Recommended actions Related resources

39. 39 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Output Interpreter Optional step: See list of supported “show” commands

40. 40 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Output Interpreter 2nd optional step: Problem to command mappings

41. 41 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Output Interpreter Results from “show ip eigrp events” command listed by type :  Errors  Warnings  Status information  Helpful references

42. 42 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Output Interpreter Results from “show ip eigrp events”” command (cont’d.):  Warning, including suggestion  Status information  Error, including suggestion  Helpful references Feedback form

43. 43 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Bug Toolkit Research a software upgrade or troubleshoot Enter known bug ID Search bugs related to Cisco IOS ® Software by release Search for bugs in other Cisco software or hardware Monitor bug changes via your bug groups Access your bug groups

44. 44 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Bug Toolkit Search criteria for Cisco IOS Software- related bugs: Version Features Keywords Advanced options, for example, severity level and bug status group

45. 45 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Bug Toolkit Results Your search criteria

46. 46 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Bug Toolkit Details about an individual bug

47. 47 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Bug Toolkit Save bug in: Existing group New group Select update options: None – Use “My Stuff” link instead As they occur via e-mail Weekly summaries via e-mail

48. 48 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technology Guides and Additional Resources 48 Presentation_ID

49. 49 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technology Guides and Additional Resources Case studies provide: Deeper understanding of the technology Tutorials

50. 50 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technology Guides and Additional Resources

51. 51 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technology Guides and Additional Resources TechNotes provides a deeper understanding of Network Address Translation (NAT), how it works, when to use it, etc.

52. 52 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technology Guides and Additional Resources IP addressing and subnetting for new users

53. 53 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Technology Guides and Additional Resources Document provides: Basic configuration information Address breakdown Subnet addressing and how it works Many examples

54. 54 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Search Example: When logged in with registered Cisco.com user name, enter bug ID Click “Go”

55. 55 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Search Results page

56. 56 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Search The Result Links directly to the release notes in Bug Toolkit

57. 57 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID TAC Service Request Tool Create or query your Service Requests from the Technical Support & Documentation site

58. 58 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID My Tech Support Personalization Feature

59. 59 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Conclusion 59 Presentation_ID

60. 60 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco Technical Support Newsletter Receive the latest technical information and tool updates Subscribe at above URL or via subscribe link at www.cisco.com/ techsupport www.cisco.com/ techsupport Subscribe at: www.cisco.com/techsupport/newsletter

61. 61 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Training Resources Cisco Technical Support Seminars Learn how to navigate the Cisco Technical Support & Documentation Website for technical resources

62. 62 © 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID Conclusion Improved navigation Enhanced search capabilities One location for all technical documentation Direct access to the TAC Service Request Tool Personalization feature – My Tech Support Benefits of the Cisco Technical Support & Documentation Website include: