2. Work through the 7 skills for rapport building Learn how to read and lead others Explore powerful relationship building skills Understand the power of self awareness Takeaway action & implementation plan Follow up individual coaching session

3. Building & maintaining relationships is essential Rapport increases in importance when you don’t have it A lot of opportunities appear when you do

18. You need to pay attention to the other person Be flexible enough to respond to what you see & hear

27. LEFT HAND Is there an Exception? What would happen if? How specifically? Does X happen? Compared to what? Who or what specifically? is X?

28. RIGHT HAND Comparisons: Too Much Too Many Too Expensive Deleted Info (Nouns) Unspecified Verbs Rules All Every Must