1. Taiwan COD Experience Joen Yi Jian, Shu-Ting Liao, Min Tsai ASGC EGEE 4 Conference: Oct 25, 2005

2. COD Startup Process From COD Management v 1.1 How does a new CIC manager gets registered? Email to CIC Portal Managers to add DN COD staff should signup for Rollout list But the operations manual mentions this

3. Operations Manual Feedback 5.2 Diagnosis Add Rollout List as source of information 6.2 Updating task when a site changes state If new problem masks old one extend expiration time of masked tickets to match If ticket was open and now site is in infinite SD We extended ticket by one week

4. CIC Portal Ideas First Email When more detailed is added to the original submission, can the email get updated automatically? Email Follow-ups Is it possible to add related email from follow-up list to ticket diary? We now manually paste all related email Site Comments Add comments and observations about a site outside of a ticket Mention why a ticket was not opened for this site Mark Sites to help COD manage tasks Check later, False positive, done

5. COD Experience Slow going for first week Training one ticket at a time Fell behind schedule with expired tickets Still have more to learn RAL CIC Backup Unplanned rotation: no major conflicts Able to learn from RAL’s work Thanks! APROC was not cc’d in CIC notifications Detailed troubleshooting procedure wiki?

6. Thanks for your support! Recommend working with backup again Nov 14-18 Fly solo during Christmas Shift Dec 19 or Dec 26