1. An Institutional Look at Students’ Satisfaction with NWTC Noel-Levitz Student Satisfaction Survey of Classroom and Online Students Conducted Spring 2008

2. Six NWTC major initiatives since 2005 and corresponding student responses: 1.Increased security measures Safety and Security responses increased both in importance (.12) and satisfaction (.32**) since 2005 2.Increased diversity and quantity of student life activities Student Centeredness and Campus Climate responses both increased in importance (.06,.06) and satisfaction (.16***,.18***) NWTC question “ Students have adequate opportunities to participate in clubs, organizations and social activities at NWTC (Importance 5.08, Satisfaction 5.07) Performance gap: 0.01. Satisfaction increased.39*** compared to 2005 Are we investing in areas important to and that satisfy our customers?

3. 3.Initiated academic advising Academic Advising/Counseling responses increased both in importance (.11) and satisfaction (.16**) 4.Increased articulation opportunities There are adequate transfer opportunities between NWTC and other colleges. Responses remained relatively unchanged in importance (-.04) and increased in satisfaction (.38***) NWTC courses transfer to other colleges or universities (online). Satisfaction increased.24* Courses taken at other colleges or universities transfer to NWTC (online). Satisfaction increased.04 Courses taken during high school can be approved for transfer to NWTC. Satisfaction increased.29* Are we investing in areas important to and that satisfy our customers?

4. 5.Improved financial aid and scholarship access and awards Admissions and Financial Aid responses increased in both importance (.11) and satisfaction (.24***) NWTC specific question: Scholarships and financial aid are easily accessible; importance 6.18; satisfaction 4.99. Is in the top quartile for importance. 6.Developed continuous improvement program Satisfaction levels improved in all areas 2005 SSI Challenges all had significant improvement in 2008 satisfaction levels 2008 SSI Challenges all had significant satisfaction improvement levels compared to 2005 Are we investing in areas important to and that satisfy our customers?