1. Information Technology Division Executive Office for Administration and Finance Infrastructure Services Board (ISB)

2. Mission To Advise the Commonwealth CIO regarding the Services and Service Level Performance of the Infrastructure Services provided by ITD. Key Responsibilities 1.Define the ITD Chargeback Model - temporary 2.Oversee the ITD Services Portfolio 3.Monitor and Manage ITD Service Levels

3. Membership Co-Chairs: – John Grossman (EOPS) – John Letchford (ITD) Membership Criteria: – Distribution of Senior Business and IT Leaders from across the Executive Department who can speak for their Secretariat – Additional representatives from the Judicial and Legislative Branches, other constitutional offices, and quasi-public authorities whose entities are or become customers of ITD's Infrastructure Services and who accept an invitation from the Commonwealth CIO to participate.

4. Members EOANF – John Letchford, TBD EOPS – John Grossman EOHHS – Terry Dougherty, Tom Curran EOE – TBD EEA – TBD EOHED – TBD EOLWD – TBD MassDOT - TBD

5. 5 Key IT Governing Bodies ISB Service Delivery TGB Technology ESB Security Chargeback Model (short term) Service Level Management Portfolio Management Policy & Standards Project Review Technical Design & Patterns Emerging Technologies MassMail Networks Data Centers Portal Policy & Standards Variance Research & Develop Mass ISAC Education & Awareness Local Gov’t Infrastructure Consolidation Key Responsibilities are driven through three sub-committees that report to the ISB.

6. ISB Chargeback Model Subcommittee Define ITD Chargeback Maturity Reference Model – Establish the Vision for Chargeback – Adopt the Chargeback Capability/Maturity Reference Model – Apply Model to Infrastructure Services and supporting financial operations – Improve the Maturity of the Chargeback process Set targets for improvement Charter actions to improve the maturity of the Chargeback process Review and support the actions Address Challenges, develop mitigation strategies 1/25/20166

7. Chair: Walter Brownell – ITD Deputy Chief Financial Officer Membership:  L. Angeloni, ITD  M. Creen, ITD  M. Carroll, EOHED  M. Bradley, ANF  S. Bristol / J. Cadorette, MassDOT  B. Nichols, EEA  P. Ghannan, EOHHS  P. Gerrior, EOPS  J. Letchford, ITD  C. Hall, ADD Note: This subcommittee will be temporary in nature in order to implement a more robust chargeback model ISB Chargeback Model Subcommittee

8. ISB Portfolio Management Subcommittee Oversee the development of the ITD Services Portfolio throughout the Service Development Lifecycle Keep the Services provided aligned with the needs of the Commonwealth executive departments – Identify new Services to be developed – Set Service Levels – Manage modifications to existing Services – Retire Services when no longer needed Oversee the provision of Services – Service Catalog Management – the specific services offered – Supplier/Provider Management – how services are provided – Demand Management – align supply with demand – Financial Management – the costs, rates & revenues, approve rates 1/25/20168

9. ISB Portfolio Management Subcommittee Subcommittee: Portfolio Management Chair: Linda Kelly – ITD Service Account Management Director Membership: –6 x ITD Line of Business Directors –ITD DCFO – Walter Brownell –ITD CFO – Lou Angeloni –CCTO – Jason Snyder –DCCIO – John Letchford –ITD Finance Staff as needed

10. ISB Service Level Management Subcommittee Ensure that agreed level of ITD service provision is attained and make recommendations for operational improvements as needed – Own Service Level Management processes – Report on Actual ITD Service Levels – Make Recommendations to Improve ITD Service Levels Serve as the strategic oversight committee for the overall ITIL service management efforts for the Commonwealth – Define and manage a shared strategic vision for IT Service Management throughout the Commonwealth. – Oversee implementation of the IT Service Management Roadmap for the targeted processes – Identify and manage the integration of Service Management processes and activities across Secretariats and ITD – Assess ITIL Maturity of Commonwealth organizations 1/25/201610

11. Subcommittee: Service Level Management Co-Chairs: Ron Thompson – ITD Director of Operations Russ Murray – EHS Director of IT Operations Services Membership:  Nicholas Obodo, EOHED DOI  John Charlton, EOT  John Holbrook, EOE  Jim Slater, EOPS  Roody Herrold, DIA  Linda Kelly, ITD Service Account Management Director  Emmet Millet ITD Incident/Request/Change Process manager  Donna Carnali, ITD E2E Tools Director ISB Service Level Management Subcommittee

12. Preparation for First ISB meeting Pre-requisites: – Measureable progress on key deliverables from sub-committees that can be reviewed with ISB – Governance measures are defined so that they can be reviewed on an ongoing basis by ISB. Target Duration: – 90 minutes Scheduling: – Mid to Late October Frequency: – Monthly initially, moving to Bi-Monthly

13. Proposed Agenda for First ISB Meeting Kick Off & Introductions Reports from Sub-Committees – Portfolio Management Plan for FY11 Draft Rates –Approach for setting the rates –Any significant changes to major services, new services – Service Level management Accomplishments and Plans – Chargeback Model Accomplishments and Plans Review of Governance Metrics Other Topics – ITD Culture and how to bring ITD staff closer to the business