1. BAC International Md Rezaul Huda Reza
HND in CSD Unit - 3 Employability and Professional Development Be able to demonstrate acquired interpersonal and transferable skills (Learning Outcome L02)
BAC International
Md Rezaul Huda Reza

2. Effective communication Interpersonal skills Time management
Interpersonal and Transferable skills
Effective communication Interpersonal skills Time management
BAC International
Md Rezaul Huda Reza

3. Effective Communication
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Md Rezaul Huda Reza

4. Effective Communication
Verbal and Non-verbal 
Awareness and use of body language, openness and responsiveness
Formal and Informal feedback to and from colleagues
Effective Communication
BAC International
Md Rezaul Huda Reza

5. Effective Communication
Can you think of some Feedback example? 1. 2. 3. 4. 5.
Effective Communication
BAC International
Md Rezaul Huda Reza

6. Effective Communication
Formal and Informal feedback to and from colleagues
Effective Communication
BAC International
Md Rezaul Huda Reza

7. Effective Communication
IT as an effective communication medium
Some major IT communication medium:
Forums
Facebook
Twitter
Skype
Effective Communication
BAC International
Md Rezaul Huda Reza

8. Effective Communication
Can you think of the importance of team meetings? 1. 2. 3. 4. 5.
Effective Communication
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Md Rezaul Huda Reza

9. Effective Communication
Team Meetings:
In any team work, you must need to have team meeting time to time. Some issues to consider for any meeting:
Productive
Contains effective issues
Participation opportunities for the members
Refreshment
Break
Effective Communication
BAC International
Md Rezaul Huda Reza

10. Effective Communication
Team Meetings (Continue…):
Not too long or boring
Should be filed and follow up procedures
Not too many issues
Properly scheduled for topics
Make it IMPORTANT!
Effective Communication
15min
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Md Rezaul Huda Reza

11. BAC International Md Rezaul Huda Reza
Interpersonal skills
Soft Skills eg. personal effectiveness:
BAC International
Md Rezaul Huda Reza

12. BAC International Md Rezaul Huda Reza
Interpersonal skills
Soft Skills e.g. personal effectiveness:
Communication skills
Decision making and Problem Solving
Leadership Skills
Teamwork & Self Confidence
Ethics, morals and professionalism
BAC International
Md Rezaul Huda Reza

13. BAC International Md Rezaul Huda Reza
Interpersonal skills
Working with others:
Increased productivity and performance
groups that work well together can achieve much more than individuals working on their own.
Skills development
being part of a team will help you develop your interpersonal skills such as speaking and listening as well as team working skills such as leadership, and working with and motivating others.
Knowing more about yourself
collaborating with others will help identify your own strengths and weaknesses
BAC International
Md Rezaul Huda Reza

14. BAC International Md Rezaul Huda Reza
Interpersonal skills
Negotiating Skills:
Negotiation is a method by which people settle differences. 
It is a process by which compromise or agreement is reached while avoiding argument and dispute.
In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organization they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.
BAC International
Md Rezaul Huda Reza

15. BAC International Md Rezaul Huda Reza
Interpersonal skills
Negotiating Skills (6 steps):
Preparation
Discussion
Clarification of goals
Negotiate towards a Win-Win outcome
Agreement
Implementation of a course of action
BAC International
Md Rezaul Huda Reza

16. BAC International Md Rezaul Huda Reza
Interpersonal skills
Assertiveness Skills:
Assertiveness is a skill regularly referred to in social and communication skills training.
Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’.
Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves.
BAC International
Md Rezaul Huda Reza

17. BAC International Md Rezaul Huda Reza
Interpersonal skills
Social Skills:
Social skills are the skills we use to communicate and interact with each other, both verbally and non-verbally, through gestures, body language and our personal appearance.
More and Better Relationships
- Identifying well with individuals leads to more relationships and, at times, friendships.
Better Communication
- Relating with people and being able to work in large groups naturally develops one's communication skills.
BAC International
Md Rezaul Huda Reza

18. BAC International Md Rezaul Huda Reza
Interpersonal skills
Social Skills (Continue…):
Greater Efficiency
- If you are good with people, you can more easily avoid being with the people you do not like as much as others.
Advancing Career Prospects
- Most worthwhile jobs have a 'people component' and the most lucrative positions often involve a large amount of time spent interacting with employees, media and colleagues.
Increased Overall Happiness
- Getting along and understanding people will help to open many personal and career-related doors.
BAC International
Md Rezaul Huda Reza

19. BAC International Md Rezaul Huda Reza
Time management
Prioritizing Workloads:
To help you manage your team's workload and hit deadlines, here are 6 steps to prioritizing projects that have a lot of moving parts.
Collect a list of all your tasks. ...
Identify urgent vs. important. ...
Assess value. ...
Order tasks by estimated effort. ...
Be flexible and adaptable. ...
Know when to cut.
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Md Rezaul Huda Reza

20. BAC International Md Rezaul Huda Reza
Time management
Setting work objectives:
Specific
Measurable
Aligned/ Achievable
Relevant
Time Bound
BAC International
Md Rezaul Huda Reza

21. BAC International Md Rezaul Huda Reza
Time management
Using time effectively:
Efficiency and effectiveness are not the same. Someone who works hard and is well organized but spends all their time on unimportant tasks may be efficient but not effective.
To be effective, you need to decide what tasks are urgent and important and to focus on these. This is called prioritizing.
BAC International
Md Rezaul Huda Reza

22. BAC International Md Rezaul Huda Reza
Time management
Making and keeping appointments:
Scheduling
- Before planning your appointments, look at your calendar and check for conflicts. You are better off letting the receptionist know that you're busy than booking it and having to change it later.
Conflicts
- Most professionals know that conflicts may arise at the last minute, and they'll do their best to reschedule you for a more convenient time. Call, apologize for the inconvenience, and choose another time that works for both of you.
BAC International
Md Rezaul Huda Reza

23. BAC International Md Rezaul Huda Reza
Time management
Making and keeping appointments (Continue…):
Rescheduling
- When you must reschedule, give the other person the opportunity to let you know when he or she is available. Don't go on and on about how busy you are. That doesn't fly since the other person is probably just as busy.
Confirmation
- Many doctors, dentists, and other professionals call, , or text to confirm appointments. Reply as soon as you see it. If you can't make the appointment, use that opportunity to change the time. Don't think that ignoring it cancels you out.
BAC International
Md Rezaul Huda Reza

24. BAC International Md Rezaul Huda Reza
Time management
Making and keeping appointments (Continue…):
Be on Time
- Make it a point to show up for your appointment at the designated time. Don't make excuses for being late. Allow for traffic congestion if you'll be driving during rush hour. Give yourself an extra five or ten minutes to allow for any unexpected delays.
BAC International
Md Rezaul Huda Reza

25. BAC International Md Rezaul Huda Reza
Summary
Clear understanding of:
Effective communication
Interpersonal skills
Time management
In terms of interpersonal and transferable skills which
Is guiding through Learning Objective 2
BAC International
Md Rezaul Huda Reza

26. Any question ? ? ?

27. Thank you